Operations Manager

3 weeks ago


Chennai, Tamil Nadu, India Movate Full time

Operations Manager - JD

POSITION : Project Manager– Operations

Experience : 11 – 14yrs

Shift : Flexible to work in Night shift

Job location : Chennai (Ambit IT Park)

JOB PROFILE:-

SLA Management

 Manage performance of the team

 Deliver on SLA commitments based on the contract

 Meet and exceed customer satisfaction goals

 Daily / Weekly / Monthly / Quarterly Reporting of SLA performance

 Proactive management of business / operations trends

 Forecasting business volume, capacity planning

 Formulate continuous improvement plan

Client Management

 Ensure client satisfaction in alignment with "100 Referenceable customers"

 Weekly / Monthly / Quarterly operations and business review with stakeholders.

 Set and Manage client expectations

 Identify potential new business opportunities

 To take complete ownership of the cases and to take feedback on negative surveys

 To handle deviations and carry out risk analysis

Quality Management

 Create and improve process guidelines and framework.

 Drive adherence and compliance to organizational / quality standards

 Formulate action plans for consistent service delivery quality

 Create preventive / corrective action plans on Customer or Client comments / feedback

Operations Management

 Set and review KRA's for the team, align their goals to the overall objectives of the organization / client

 Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders

 Capacity / Resource planning and management

 Liaison with cross functions across the organization addressing the needs of the team members

 To own corporate initiatives aimed at operational improvement (SIP/ Best practices/ Audit documentation etc)

 Business Continuity planning and Risk management

Skill development

 Address skill gaps in Product / Process / Technology / Communication

 Mentor Leads & Managers

 Plan Relevant training programs working with respective groups

Project Revenue and cost management:

 To manage revenue and cost drivers

 Operate on planned budget

 Working with internal / client teams on Invoicing, AR and PO

 Prepare monthly / quarterly revenue / margin projections

 Resource planning (People / IT)

DESIRED PROFILE: Primary Skills:


• Operations Management


• People Management


• Excellent Communication


• Experience in Technology - Telecommunication/Networking Industry

Additional Skills:


• Visioning


• Identification and Talent development


• Risk Taking


• Change Management


• Business and Organization Drivers


• Strategic thinking and planning


• Managing resources (Human, Technical and Financial)


• Decision Making and Problem solving


• Industry Knowledge


• Conflict Management


• Team Building


• Influencing Skills


• Self Development


• Self Knowledge and Development


• Learn Continuously


• Flexibility

YEARS OF EXPERIENCE: 10-12 Years of experience in the IT / ITES sector preferably from technology support background.


  • Operations Manager

    2 weeks ago


    Chennai, Tamil Nadu, India beBeeManager Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OpportunityAn Operations Manager plays a crucial role in the successful operation of an organization. They develop and implement effective strategies to achieve business objectives, reporting directly to higher management.Key Responsibilities:Developing and implementing operational strategies to meet business goals.Assisting senior executives and the...

  • Operations Manager

    2 weeks ago


    Chennai, Tamil Nadu, India beBeeManagement Full time ₹ 8,00,000 - ₹ 12,00,000

    Operations Manager Job SummaryThe Operations Manager will oversee the day-to-day activities of our organization, ensuring that projects are completed on time and within budget. This is a leadership role that requires strong communication and interpersonal skills.Key Responsibilities:Manage daily operations to ensure efficiency and productivityLead a team of...

  • Operations Manager

    2 days ago


    Chennai, Tamil Nadu, India GoGoX Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in...

  • Operations Manager

    1 day ago


    Chennai, Tamil Nadu, India GoGoX Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in...

  • Operations Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Tag E Services Pvt Ltd Full time ₹ 50,000 - ₹ 5,00,000 per year

    An Operations Manager in Healthcare oversees the administrative and operational functions of a healthcare facility (hospital, clinic, nursing home, or medical office) to ensure efficient delivery of patient care, compliance with healthcare regulations, and smooth day-to-day operations. Their role combines healthcare knowledge with operational expertise....

  • Operations Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Movate Technologies Full time

    Job Description- Planning & Executing the supply chain management process including but not limited to hiring & Training, operations, career progression and retention of the employees- Manage performance of the team- Deliver on SLA commitments based on the contract- Meet and exceed customer satisfaction goals- Daily/Weekly/Monthly/Quarterly reporting of SLA...

  • Operations Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Straive Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position: Operations ManagerTiming: US ShiftLocation: RemoteStraive is seeking a dynamic and strategic Operations Manager to support our billing and invoice operations and ensure alignment with evolving business needs and growth targets. This individual will be a critical player in monitoring and reporting on financial spend across all global operations and...

  • Operations Manager

    2 weeks ago


    Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 60,00,000 - ₹ 80,00,000

    Workplace Cluster Operations ManagerThe Workplace Cluster Operations Manager plays a pivotal role in overseeing the day-to-day delivery of workplace services. This includes ensuring compliance with standard operating procedures (SOPs) and service level agreements (SLAs). The ideal candidate will be proactive, detail-oriented, and focused on delivering...

  • Operation Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Rainbow Integrated Multitech Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Must have Security Management ExperienceAbility to manage team of Operation ManagerKnowledge in the Elite Security OperationExp. in Managing Bouncers & VIP GuardsMust have business operation & development skillCt: Ms. Vetri sree) Required Candidate profilePreferably Ex Service man or Police dept (higher rank)Must be Good in English & Tamil...

  • Operations Manager

    2 weeks ago


    Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 85,00,000 - ₹ 90,00,000

    Dynamic Operations ManagerWe are actively hiring for a high-performing Operations Manager to oversee our operations. The ideal candidate will have exceptional leadership skills, be able to manage a team effectively and ensure superior customer satisfaction.Key Responsibilities:Lead a team of professionals to achieve daily targets and maintain high levels of...