Operations Manager

5 hours ago

Chennai, Tamil Nadu, India GoGoX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in mobility, logistics, or transportation operations who have consistently driven KPIs and efficiency improvements.Key Responsibilities

What you will deliver

Operations & Ground Leadership

  • Lead daily operations in the assigned region, ensuring service excellence and quick resolution of ground-level challenges.
  • Manage, coach, and build a high-performing operations team.
  • Collaborate with partners, drivers, and stakeholders for seamless execution.
  • Travel up to 50% of the time to monitor ground operations and engage stakeholders.

P&L Ownership & Performance Management

  • Own and manage the P&L for assigned accounts, balancing revenue growth and cost efficiency.
  • Define, monitor, and improve key metrics (on-time performance, utilization, cost per trip, etc.).
  • Apply data-driven insights to optimize operations and resource allocation.

Client & Stakeholder Engagement

  • Build and maintain strong client relationships with a focus on long-term trust and retention.
  • Serve as the escalation point for clients and internal stakeholders.
  • Work cross-functionally (Sales, Finance, Technology, Compliance) to align on business outcomes.

Strategy, Expansion & Process Excellence

  • Contribute to India-wide expansion strategy, identifying opportunities in new markets.
  • Lead process improvement and standardization initiatives for efficiency and scalability.
  • Provide operational insights and recommendations to leadership for continuous innovation.

Leadership Contribution

  • Be an active contributor to the India leadership team.
  • Balance strategic priorities with on-the-ground execution.
  • Drive a culture of agility, accountability, and continuous improvement.

Who You Are

  • Bachelor's degree in Business, Supply Chain, or related field (MBA preferred but not mandatory).
  • 5+ years of experience managing operations in transportation, mobility, or logistics with proven results in KPI/metrics-driven performance.
  • Strong P&L management and operational leadership experience.
  • Data-driven mindset with practical ground-level understanding.
  • Flexible, dynamic leader with strong communication and stakeholder management skills.
  • Ability and willingness to travel up to 50% of the time.

What We Offer

  • Opportunity to shape and scale a high-growth transportation business in India.
  • End-to-end ownership of operations, KPIs, and P&L.
  • Strategic exposure and collaboration with senior leadership.

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