Operations Manager

20 hours ago

Chennai, Tamil Nadu, India ViFin Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

ViFin is a dynamic fintech company focused on revolutionizing the hospital claim settlement process and making insurance more affordable for all. We are looking for a proactive and results-driven Team Leader – Backend Operations to lead our Healthtech backend team. The ideal candidate will be responsible for managing day-to-day operations, ensuring data accuracy, process efficiency, and team performance, while coordinating closely with internal departments and clients. This role demands strong analytical skills, leadership ability, and operational discipline.

Key Responsibilities:

·      Supervise and manage backend operations team for Healthtech processes.

·      Assign tasks, monitor daily workflow, and ensure timely completion of all deliverables.

·      Maintain operational dashboards, reports, and trackers using
Advanced Excel
.

·      Coordinate with cross-functional teams to streamline backend workflows.

·      Ensure compliance with quality standards, data accuracy, and service-level agreements (SLAs).

·      Handle escalations and resolve operational issues effectively.

·      Monitor and improve productivity, suggest process improvements, and train team members.

·      Conduct regular team meetings and performance reviews.

·      Support field operations and be willing to travel when required.

Required Skills

·      Strong command of
Advanced Excel
(VLOOKUP, Pivot Tables, Macros, Data Analysis, etc.)

·      Experience in Revenue Reconciliation, Client Presentation and Client engagement.

·      
Excellent communication skills
(verbal and written)

·      Ability to lead, motivate, and manage a team efficiently.

·      Strong problem-solving and organizational skills.

·      Should own a
two-wheeler
and be open to travel as per business needs.

·      Must be from Healthcare, Insurance or Telecom Industry.

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