Manager Operations

2 weeks ago


Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 2,16,000 - ₹ 6,48,000 per year

We are looking for a highly skilled and experienced professional to join our team as an Operations Manager in Bengaluru. The ideal candidate will have 5-10 years of experience in operations management, preferably in a BPO or call center environment.

Roles and Responsibility

  • Manage daily operations to ensure efficiency and productivity.
  • Develop and implement process improvements to boost quality and customer satisfaction.
  • Lead and motivate a team of professionals to achieve operational excellence.
  • Analyze performance metrics and provide insights for improvement.
  • Collaborate with cross-functional teams to align with business objectives.
  • Ensure compliance with company policies and procedures.

Job Requirements

  • Proven experience in operations management, preferably in a BPO or call center setting.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Excellent problem-solving and conflict resolution skills.
  • Experience with process improvement initiatives.
  • Strong understanding of customer service principles and practices.

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