Manager Operations
1 day ago
We are looking for a highly skilled and experienced professional to join our team as an Operations Manager in Bengaluru. The ideal candidate will have 5-10 years of experience in operations management, preferably in a BPO or call center environment.
Roles and Responsibility
- Manage daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to boost quality and customer satisfaction.
- Lead and motivate a team of professionals to achieve operational excellence.
- Analyze performance metrics and provide insights for improvement.
- Collaborate with cross-functional teams to align with business objectives.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in operations management, preferably in a BPO or call center setting.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Excellent problem-solving and conflict resolution skills.
- Experience with process improvement initiatives.
- Strong understanding of customer service principles and practices.
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