State Head-service

3 days ago

Mumbai Maharashtra, India CIEL HR Full time

Direct and guide team of cluster heads and other workshop staff for service operations Responsible for company s owned workshops and FOCO workshops aftermarket parts service Provide resolution to customer escalation cases Maintain service standards and quality across all outlets Brand Consistency Ensure all service marketing communications align with identity focusing on the quality service performance-driven heritage of the brand BTL marketing - Organize and promote customer events such as service camps exclusive service offers and customer appreciation events to build relationships and encourage repeat business Customer Engagement Retention Develop and manage customer loyalty programs and campaigns aimed at existing customers to increase service visits and retention Reporting to Operations Head Background Passenger Vehicle Dealership KPI Service Profitability Service Quality Increase Customer Satisfaction

  • State Head

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