Head of Customer Success
6 days ago
Job Description About CloudHire CloudHire is an AI-powered recruitment platform transforming how global companies hire and how candidates get hired. We've scaled this year, and now we're entering our wellness phase building systems that scale sustainably. We're looking for a Head of Customer Success & Experience (CSX) to design and lead this foundation. What You'll Do - Architect the Customer Journey: Design and implement the full CSX framework onboarding, activation, retention, expansion. - Set Up Health Scoring: Build CloudHire's customer health system inside HubSpot metrics, triggers, dashboards, and alert systems. - Own HubSpot CX Architecture: Configure playbooks, sequences, and visual cues (color-coded health states, renewal dashboards, etc.). - 01 System Design: Create playbooks, define SLAs, and introduce automation where possible. - Drive User Adoption: Translate customer behavior into engagement strategies and experiments. - Collaborate Cross-Functionally: Work with Sales, Product, and Tech to close the feedback loop and shape roadmap priorities. - Report to Leadership: Own retention and NRR metrics, and present insights directly to the CEO. Who You Are - Experienced in HubSpot or Salesforce CS frameworks (HubSpot preferred). - Understand customer health modeling, churn prediction, and engagement triggers. - Have 01 build experience ideally joined an early-stage SaaS or tech company pre-scale. Has seen scale. - Think in systems, color codes, and flows, not just in meetings and reports. - Exceptional communicator you can explain data science in plain English. - Strategic, structured, and deeply customer-empathetic. - Experience in both B2C and B2B verticals - Experience in Recruitment or HR Perks & Benefits - Competitive salary and performance-linked bonus. - Stock options for early leadership contributors. - Comprehensive healthcare. - Freedom to experiment, build, and lead from scratch.
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CRM Implementation Specialist
1 week ago
Gurugram, India Customer Success Full timeJob Title CRM Implementation Specialist Description We are seeking a skilled CRM Implementation Specialist to lead the deployment of CRM systems for our mid-size clients. The successful candidate will be responsible for configuring CRM solutions, delivering comprehensive training, and developing detailed documentation to ensure client success and...
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Head of Customer Success
18 hours ago
India Primesoft Inc Full timeAbout us-A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Business Development/ Customer Success Intern
14 hours ago
Gurugram, Gurugram, India Nitro Commerce Full timeJob Description About The Company Nitro Commerce is a Series A adtech startup founded in 2023 by an experienced team from Wigzo, a pioneering martech company that was successfully acquired by Shiprocket, marking a significant cash exit. The company is led by Umair Mohammed, a well-known figure in the martech space and founder of Wigzo, who brings deep...
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Lead- Customer Success
3 days ago
Gurugram, Gurugram, India Truecaller Full timeJob Description Hello, Truecaller is calling you from Gurgaon, India! Ready to pick up Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the...
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Business Head
6 days ago
Gurugram, Gurugram, India All of the above studios Full timeJob Description The Business Head is a results-driven leader responsible for the overall P&L and growth of the studio. You will drive the business strategy, sales, finance, and operations to aggressively scale our presence in the Content markets. The core focus is driving substantial new business while sustaining existing client relationships and...
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Customer Success Manager
1 week ago
Gurugram, India WATI.io Full timeWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
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Intern - Customer Success
1 week ago
Gurugram, India Spyne Full timeCustomer Success Intern Who are WE? At Spyne , our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI -powered solutions are designed to transform the car visuals into premium studio visuals....
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Customer Success Manager
1 week ago
Gurugram, India Weekday AI Full timeThis role is for one of the Weekday's clients Salary range: Rs 400000 - Rs 500000 (ie INR 4-5 LPA) Min Experience: 2 years Location: Gurugram JobType: full-time We are seeking a dynamic and customer-focused Customer Success Manager to drive client satisfaction, retention, and long-term relationships. In this role, you will serve as the primary point of...
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Customer Success Manager
1 week ago
Gurugram, India Weekday AI Full timeThis role is for one of the Weekday's clients Salary range: Rs - Rs (ie INR 4-5 LPA)Min Experience: 2 years Location: Gurugram JobType: full-time We are seeking a dynamic and customer-focused Customer Success Manager to drive client satisfaction, retention, and long-term relationships. In this role, you will serve as the primary point of contact for our...
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Customer Success Manager
1 week ago
Gurugram, India GoKwik Full timeJob Description About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimisation and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 15,000+ merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered...