Customer Success Manager
21 hours ago
This role is for one of the Weekday's clients Salary range: Rs - Rs (ie INR 4-5 LPA)Min Experience: 2 years Location: Gurugram JobType: full-time We are seeking a dynamic and customer-focused Customer Success Manager to drive client satisfaction, retention, and long-term relationships. In this role, you will serve as the primary point of contact for our customers, ensuring they derive maximum value from our products and services. The ideal candidate is proactive, empathetic, and passionate about building strong client relationships that foster loyalty and growth. Requirements Key Responsibilities 1. Customer Relationship Management Build and maintain strong, trusted relationships with key customer stakeholders. Serve as the primary liaison between clients and internal teams to ensure smooth communication and efficient issue resolution. Conduct regular business reviews to align customer goals with company deliverables and identify new opportunities for growth. 2. Customer Retention and Engagement Develop and implement customer retention strategies to minimize churn and maximize renewal rates. Proactively monitor customer satisfaction levels and take action to address concerns before they escalate. Identify at-risk accounts and implement personalized engagement plans to re-establish value alignment. 3. Customer Experience Enhancement Champion the customer’s voice within the organization to drive continuous improvement in products, services, and processes. Collaborate with cross-functional teams—sales, product, and support—to deliver a seamless and positive customer experience. Gather and analyze customer feedback to identify trends, pain points, and opportunities for innovation. 4. Customer Support and Success Enablement Oversee onboarding processes to ensure new customers have a smooth and successful implementation journey. Provide guidance and support to customers on best practices for using products or services effectively. Work closely with technical support teams to resolve customer queries promptly and efficiently. Skills & Qualifications Experience: 2–6 years in customer success, account management, client relations, or customer support roles. Education: Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred). Technical Skills: Familiarity with CRM tools such as Salesforce, HubSpot, or Zoho; proficiency in Microsoft Office or Google Workspace. Core Competencies: Strong communication, presentation, and interpersonal skills. Proven ability to manage multiple client accounts simultaneously with attention to detail. Analytical mindset with the ability to interpret customer data and derive actionable insights. Problem-solving attitude with a focus on collaboration and customer empathy.
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CRM Implementation Specialist
21 hours ago
Gurugram, India Customer Success Full timeJob Title CRM Implementation Specialist Description We are seeking a skilled CRM Implementation Specialist to lead the deployment of CRM systems for our mid-size clients. The successful candidate will be responsible for configuring CRM solutions, delivering comprehensive training, and developing detailed documentation to ensure client success and...
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Customer Success Manager
21 hours ago
Gurugram, India WATI.io Full timeWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
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Customer Success Manager
3 days ago
Gurugram, India Weekday AI Full timeThis role is for one of the Weekday's clients Salary range: Rs 400000 - Rs 500000 (ie INR 4-5 LPA) Min Experience: 2 years Location: Gurugram JobType: full-time We are seeking a dynamic and customer-focused Customer Success Manager to drive client satisfaction, retention, and long-term relationships. In this role, you will serve as the primary point of...
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Customer Success Manager
4 weeks ago
Gurugram, Gurugram, India Wati Full timeJob Description Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging...
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Customer Success Manager
1 week ago
Gurugram, India Spyne Full timeJob Description What Will You Do Customer Relationship Management - Build and maintain longlasting relationships with US & EU SaaS clients - Serve as the primary point of contact and trusted advisor for your portfolio of accounts - Lead regular business reviews and align stakeholders on objectives and measures of success Account Growth & Retention - Drive...
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AiSens - Manager - Customer Success
3 days ago
Gurugram, India Aisensy Communications Private Limited Full timeis a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing.400Crores + WhatsApp Messages...
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Customer Success Manager
1 week ago
Gurugram, India Loop Subscriptions Full timeAbout LoopLoop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR built through...
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Customer Success Manager
3 days ago
gurugram, India Loop Subscriptions Full timeAbout LoopLoop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR built through...
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Manager- Customer Success
3 days ago
Gurugram, India Sirion Full timeJob Description About Sirion Sirion is the world's leading AInative Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies...
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Intern - Customer Success
22 hours ago
Gurugram, India Spyne Full timeCustomer Success Intern Who are WE? At Spyne , our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI -powered solutions are designed to transform the car visuals into premium studio visuals....
