Customer Success Manager
11 hours ago
About LoopLoop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR built through organic channels and a small, high-performing team, we believe in doing more with less.Our DNA: High Agency action over instructionHigh Ethics trust is the foundationPositive Attitude solutions over excusesImpact-Driven if it doesn't move the needle, it doesn't matterAbout the CSM RoleYou will manage and grow relationships with high-growth DTC brands in the US (and some in Europe). As part of a small, fast-moving team, you will work closely with founders, product, and sales to drive NPS, product adoption, and referrals. Merchant success and experience will be your primary focus.Responsibilities Own Merchant NPS, retention, product adoption, and revenue expansion via referralsManage client relationships end-to-end and drive measurable business impact for merchantsMonitor client performance, share actionable insights, and support throughout their journeyCollaborate with marketing on case studies, merchant stories, and product use-case promotionBuild deep understanding of DTC/e-commerce and represent Loop in communities and social channelsIdeal Profile2-6 years of experience in customer success or client-facing rolesStrong communication skills and comfort with ExcelSolution-oriented, proactive, and enjoys talking to peopleHigh ownership mindset, diligent, and growth-drivenSaaS experience preferred but not requiredPerksAnnual LeavesFree lunch and snacksAnnual company retreatInsurance
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Customer Success Manager
3 weeks ago
Gurugram, Gurugram, India Wati Full timeJob Description Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging...
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Customer Success Manager
1 day ago
Gurugram, India Spyne Full timeJob Description What Will You Do Customer Relationship Management - Build and maintain longlasting relationships with US & EU SaaS clients - Serve as the primary point of contact and trusted advisor for your portfolio of accounts - Lead regular business reviews and align stakeholders on objectives and measures of success Account Growth & Retention - Drive...
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Manager - Customer Success - SaaS
3 weeks ago
Gurugram, India Farsight Technologies Full timeWe are seeking an experienced Customer Success Manager to oversee client relationships and ensure the successful adoption and ongoing satisfaction of our HR Software Solutions (both On-Premise and SaaS deployments). The ideal candidate will have a strong background in technology or automation (RPA), with excellent stakeholder management and communication...
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Customer Success Manager
2 weeks ago
Bengaluru, Gurugram, Mumbai, India Advantage Club Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout the Company:A pioneer in the Employee Rewards and Engagement category, wasestablished in 2016. Headquartered in the heart of the tech world, San Francisco, wehave consistently pushed the boundaries of innovation and expanded our global footprintwhile delivering cutting-edge solutions to clients worldwide. boasts backing from visionary investors like...
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Manager Customer Success
8 hours ago
Gurugram, Pune, India Sirionlabs Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout SirionSirion is the worlds leading AI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...
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Customer Success Executive
3 weeks ago
Gurugram, Gurugram, India CardByte Full timeJob Description Customer Success, Support & QA Executive Location: Gurugram Experience: 12 years About Us CardByte AI Private Limited is a fast-growing SaaS company transforming how businesses connect, manage, and scale relationships through AI-driven contact management. We're seeking a proactive Customer Success and Support Executive with an eye for quality...
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Customer Success Lead
3 weeks ago
Gurugram, Gurugram, India Sumtracker Full timeJob Description Skills: Excellent communication skills. Good with software products. Experience: At least 1 year experience at a SaaS company Office location: WeWork Platina, near Sikanderpur Metro Station, Gurugram Work Policy: In office About the role We are seeking a passionate and driven Customer Success Lead to join our team and play a critical role in...
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Customer Success Manager
2 weeks ago
Gurugram, India GoKwik Full timeJob Description About Gokwik GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered...
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Customer Success Manager
2 weeks ago
Gurugram, India Core Edge Solutions Full timeABOUT THE ROLE:We are looking for an experienced Customer Success Manager/Enterprise Relationship Manager to join our team at to lead relationships and farming revenue of existing clients and partners. The customers would large Indian enterprises or public sector Own and grow customer revenue post-sale, ensuring retention, satisfaction, and account...
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Customer Success Finance Manager
7 days ago
Gurugram, India Microsoft Full timeJob Description The key responsibility of Customer Success Finance Manager is to drive Area Revenue growth for Unified/Support Business leveraging market insights, propensity models and partnering closely with Business on landing Corp strategy into actionable plans. In addition closely focus on MACC to ACR process with business partners. Responsibilities -...
