Customer Success Manager
2 weeks ago
ABOUT THE ROLE:We are looking for an experienced Customer Success Manager/Enterprise Relationship Manager to join our team at to lead relationships and farming revenue of existing clients and partners. The customers would large Indian enterprises or public sector Own and grow customer revenue post-sale, ensuring retention, satisfaction, and account expansion.- Build trusted, long-term executive relationships with customer stakeholders (CXOs, HODs etc)- Create and standardize account wise playbooks and reviews to drive engagement and create value for clients, partners and link product outcomes to the client's business goals- Convert satisfied customers into advocates and references (testimonials, case studies).- Monitor and improve customer usage and satisfaction, proactively identifying areas for improvement and working with cross-functional teams to address them, specially product teams to propose expansion plans aligned with customer goalsCANDIDATE REQUIREMENTS- 10-12+ years of experience in customer-facing role, preferably in SaaS or Tech companies- Proven history of meeting sales/revenue targets- Exposure to public sector is a plus point- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers- Ability to develop customer success strategies, and analyze and report on key BE with MBAGood to have: Stability and start up mindset (ref:iimjobs.com)
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Customer Success Manager
3 weeks ago
Gurugram, Gurugram, India Wati Full timeJob Description Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging...
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Customer Success Manager
1 day ago
Gurugram, India Spyne Full timeJob Description What Will You Do Customer Relationship Management - Build and maintain longlasting relationships with US & EU SaaS clients - Serve as the primary point of contact and trusted advisor for your portfolio of accounts - Lead regular business reviews and align stakeholders on objectives and measures of success Account Growth & Retention - Drive...
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Customer Success Manager
10 hours ago
Gurugram, India Loop Subscriptions Full timeAbout LoopLoop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR built through...
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Manager - Customer Success - SaaS
3 weeks ago
Gurugram, India Farsight Technologies Full timeWe are seeking an experienced Customer Success Manager to oversee client relationships and ensure the successful adoption and ongoing satisfaction of our HR Software Solutions (both On-Premise and SaaS deployments). The ideal candidate will have a strong background in technology or automation (RPA), with excellent stakeholder management and communication...
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Customer Success Manager
2 weeks ago
Bengaluru, Gurugram, Mumbai, India Advantage Club Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout the Company:A pioneer in the Employee Rewards and Engagement category, wasestablished in 2016. Headquartered in the heart of the tech world, San Francisco, wehave consistently pushed the boundaries of innovation and expanded our global footprintwhile delivering cutting-edge solutions to clients worldwide. boasts backing from visionary investors like...
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Manager Customer Success
7 hours ago
Gurugram, Pune, India Sirionlabs Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout SirionSirion is the worlds leading AI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...
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Customer Success Executive
3 weeks ago
Gurugram, Gurugram, India CardByte Full timeJob Description Customer Success, Support & QA Executive Location: Gurugram Experience: 12 years About Us CardByte AI Private Limited is a fast-growing SaaS company transforming how businesses connect, manage, and scale relationships through AI-driven contact management. We're seeking a proactive Customer Success and Support Executive with an eye for quality...
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Customer Success Lead
3 weeks ago
Gurugram, Gurugram, India Sumtracker Full timeJob Description Skills: Excellent communication skills. Good with software products. Experience: At least 1 year experience at a SaaS company Office location: WeWork Platina, near Sikanderpur Metro Station, Gurugram Work Policy: In office About the role We are seeking a passionate and driven Customer Success Lead to join our team and play a critical role in...
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Customer Success Manager
2 weeks ago
Gurugram, India GoKwik Full timeJob Description About Gokwik GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered...
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Customer Success Finance Manager
7 days ago
Gurugram, India Microsoft Full timeJob Description The key responsibility of Customer Success Finance Manager is to drive Area Revenue growth for Unified/Support Business leveraging market insights, propensity models and partnering closely with Business on landing Corp strategy into actionable plans. In addition closely focus on MACC to ACR process with business partners. Responsibilities -...
