Customer Success Finance Manager

3 weeks ago

Gurugram India Microsoft Full time

Job Description The key responsibility of Customer Success Finance Manager is to drive Area Revenue growth for Unified/Support Business leveraging market insights, propensity models and partnering closely with Business on landing Corp strategy into actionable plans. In addition closely focus on MACC to ACR process with business partners. Responsibilities - Drive Azure consumption growth strategy with Customer Success organization, Support focus areas, such as Unified, Commercial attach and whitespace opportunities. - Deep insights on Commit to Complete & pipe Generation by CSAMs. - Drive insights on consumption (MACC/ACR, usage), optimization/churn analysis and support account-level action plans on consumption. - Partner with Segments to drive conversations on Cloud Consumption, Deal Economics (ECIF, Unified). - Drive productivity insights for CSU resources including Capacity Utilization for meeting customer obligations. - Lead Azure Committed Pipe Forecast assumptions and Support Budget and Forecast. - Usage Insights across SAs - MW including Co Pilot , Security Co Pilot Biz Apps and AOAI. - Support revenue - ensure right sizing & drive enhanced Solutions by SA to drive AOAI/Copilot; UCR target and insights - Drive Unified Yield. - Lead ECIF yield insights to drive profitable Azure growth for the business- Track and Review ACR progress. - Support Simplification on Budget & Forecast centralization and field reporting standardization. - Support business partners on Compliance matters. - Key metrics: Azure Committed Pipe $ and close velocity, Support, Cost of Consumption %, Discount. - Critical Indicators of Success. - CSU productivity metrics, particularly as it relates to consumption/cost of consumption. - ECIF Yield reviews and progress. - Consumption (ACR, Teams MAU, D365 MAU, Co pilot). - Digital Transformation Deal Economics, partnering with Segment Finance Managers. - Support commercial attach. - Azure Committed pipe and Support Forecast Accuracy. - Compliance Excellence PRM, Deal reviews, Rev Rec. Qualifications Required Qualifications: - 7+ years of experience in finance / finance leadership positions. - Experience in Multinationals with multi-product/multi-segment finance roles is recommended. - Analytical mindset and passion for process excellence. Preffered Qualifications - Demonstration of people leadership and buisness partnering capabilities - Fluent in English. - BA/BS or MBA degree in Finance, Economics, CPA preferred. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

  • Solution Customer Success Manager

    3 weeks ago

    Gurugram, Gurugram, India SAP Full time

    Job Description We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself,...

  • CRM Implementation Specialist

    1 week ago

    Gurugram, India Customer Success Full time

    Job Title CRM Implementation Specialist Description We are seeking a skilled CRM Implementation Specialist to lead the deployment of CRM systems for our mid-size clients. The successful candidate will be responsible for configuring CRM solutions, delivering comprehensive training, and developing detailed documentation to ensure client success and...

  • Customer Success Finance Manager

    4 weeks ago

    India Microsoft Full time

    Job Description The key responsibility of Customer Success Finance Manager is to drive Area Revenue growth for Unified/Support Business leveraging market insights, propensity models and partnering closely with Business on landing Corp strategy into actionable plans. In addition closely focus on MACC to ACR process with business partners.

  • Solution Customer Success Manager

    1 week ago

    Gurugram, India SAP Full time

    We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...

  • Solution Customer Success Manager

    1 week ago

    Gurugram, India SAP Full time

    We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...

  • Manager- Customer Success

    1 week ago

    Gurugram, India Sirion Full time

    Job Description About Sirion Sirion is the world's leading AInative Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies...

  • Customer Success Account Manager

    6 days ago

    Gurugram, India Microsoft Full time

    Job Description The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing...

  • Customer Success Manager

    1 week ago

    Gurugram, India GoKwik Full time

    Job Description About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimisation and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 15,000+ merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered...

  • Customer Success Manager

    2 weeks ago

    Mumbai, India Harris Computer Full time

    Job Description Business Unit PrognoCIS EHR Software, developed, owned, and supported by Bizmatics Inc., is a feature-rich solution designed with specialty-specific workflows tailored for clinics. Built with user experience in mind, PrognoCIS offers intuitive navigation and comprehensive encounter documentation and is fully certified by CMS. PrognoCIS...

  • Customer Success Manager

    1 week ago

    Gurugram, India WATI.io Full time

    Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...