Customer Success Manager
3 days ago
Job Description About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimisation and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 15,000+ merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025, GoKwik is scaling aggressively across India and the UK. Why This Role Matters The Checkout & Merchant Experience team is at the core of GoKwik's mission to enable seamless, high-converting checkout journeys for merchants. As a Prrgram Manager, you'll play a critical role in scaling GoKwik's Checkout and related product suite, improving merchant experience, and driving measurable business impact across our ecosystem. Your work will directly shape how merchants and customers experience GoKwik every day. What You'll Own - Partner with Sales and Account teams to understand evolving merchant requirements and translate them into structured product needs and use cases. - Analyse product and feature changes through A/B testing and experimentation to optimise conversion rates and reduce friction. - Leverage data and analytics to generate actionable insights, identify key growth levers, and drive data-backed decision-making. - Conduct deep-dive problem solving to identify root causes, quantify impact, and propose scalable, practical solutions. - Build strong merchant relationships and create GoKwik champions among our partners by driving value and advocacy. - Define and track performance metrics to measure success across merchant conversion, adoption, and satisfaction. - Drive operational excellence through structured performance monitoring, control, and reporting mechanisms. - Develop business cases and ROI analyses for new initiatives to ensure strategic investments deliver tangible impact. - Collaborate cross-functionally with Engineering, Business, and Operations teams for seamless project execution. - Conduct market research to identify emerging trends and translate them into actionable product strategies. Who You Are - 35 years of experience in data-driven environments such as AdTech, FinTech, or eCommerce. - Proven exposure to B2B SaaS product management or customer-facing analytical roles. - Strong analytical skills with proficiency in Excel and analytics tools such as Metabase or SQL-based systems. - Demonstrated ability to define metrics, analyse data, and draw actionable business insights. - Experience in building business cases, identifying success levers, and influencing stakeholders through data-driven storytelling. - Deep customer-first mindset with a strong understanding of merchant needs. - Structured, detail-oriented, and outcome-focused professional with strong communication skills. Why GoKwik At GoKwik, we're redefining how eCommerce brands grow by solving their toughest challengeslow conversions, high RTOs, and retention gaps. As a Program Manager, you'll sit at the intersection of data, product, and customer success, driving outcomes that directly shape the future of eCommerce growth.
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CRM Implementation Specialist
2 days ago
Gurugram, India Customer Success Full timeJob Title CRM Implementation Specialist Description We are seeking a skilled CRM Implementation Specialist to lead the deployment of CRM systems for our mid-size clients. The successful candidate will be responsible for configuring CRM solutions, delivering comprehensive training, and developing detailed documentation to ensure client success and...
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Customer Success Manager
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Gurugram, Gurugram, India Wati Full timeJob Description Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging...
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Manager- Customer Success
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Gurugram, India Sirion Full timeJob Description About Sirion Sirion is the world's leading AInative Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies...
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Customer Success Account Manager
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Gurugram, India Microsoft Full timeJob Description The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing...
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Customer Success Manager
2 days ago
Gurugram, India WATI.io Full timeWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
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Customer Success Manager
5 days ago
Gurugram, India Weekday AI Full timeThis role is for one of the Weekday's clients Salary range: Rs 400000 - Rs 500000 (ie INR 4-5 LPA) Min Experience: 2 years Location: Gurugram JobType: full-time We are seeking a dynamic and customer-focused Customer Success Manager to drive client satisfaction, retention, and long-term relationships. In this role, you will serve as the primary point of...
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Customer Success Manager
2 days ago
Gurugram, India Weekday AI Full timeThis role is for one of the Weekday's clients Salary range: Rs - Rs (ie INR 4-5 LPA)Min Experience: 2 years Location: Gurugram JobType: full-time We are seeking a dynamic and customer-focused Customer Success Manager to drive client satisfaction, retention, and long-term relationships. In this role, you will serve as the primary point of contact for our...
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Customer Success Manager
1 week ago
Gurugram, India Spyne Full timeJob Description What Will You Do Customer Relationship Management - Build and maintain longlasting relationships with US & EU SaaS clients - Serve as the primary point of contact and trusted advisor for your portfolio of accounts - Lead regular business reviews and align stakeholders on objectives and measures of success Account Growth & Retention - Drive...
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Customer Success Manager
3 weeks ago
Gurugram, India GoKwik Full timeJob Description About Gokwik GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered...
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Customer Success Finance Manager
2 weeks ago
Gurugram, India Microsoft Full timeJob Description The key responsibility of Customer Success Finance Manager is to drive Area Revenue growth for Unified/Support Business leveraging market insights, propensity models and partnering closely with Business on landing Corp strategy into actionable plans. In addition closely focus on MACC to ACR process with business partners. Responsibilities -...
