Customer Success Manager
7 hours ago
This role is for one of the Weekday's clients Salary range: Rs 400000 - Rs 500000 (ie INR 4-5 LPA) Min Experience: 2 years Location: Gurugram JobType: full-time We are seeking a dynamic and customer-focused Customer Success Manager to drive client satisfaction, retention, and long-term relationships. In this role, you will serve as the primary point of contact for our customers, ensuring they derive maximum value from our products and services. The ideal candidate is proactive, empathetic, and passionate about building strong client relationships that foster loyalty and growth. Requirements Key Responsibilities 1. Customer Relationship Management - Build and maintain strong, trusted relationships with key customer stakeholders. - Serve as the primary liaison between clients and internal teams to ensure smooth communication and efficient issue resolution. - Conduct regular business reviews to align customer goals with company deliverables and identify new opportunities for growth. 2. Customer Retention and Engagement - Develop and implement customer retention strategies to minimize churn and maximize renewal rates. - Proactively monitor customer satisfaction levels and take action to address concerns before they escalate. - Identify at-risk accounts and implement personalized engagement plans to re-establish value alignment. 3. Customer Experience Enhancement - Champion the customer’s voice within the organization to drive continuous improvement in products, services, and processes. - Collaborate with cross-functional teams—sales, product, and support—to deliver a seamless and positive customer experience. - Gather and analyze customer feedback to identify trends, pain points, and opportunities for innovation. 4. Customer Support and Success Enablement - Oversee onboarding processes to ensure new customers have a smooth and successful implementation journey. - Provide guidance and support to customers on best practices for using products or services effectively. - Work closely with technical support teams to resolve customer queries promptly and efficiently. Skills & Qualifications - Experience: 2–6 years in customer success, account management, client relations, or customer support roles. - Education: Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred). - Technical Skills: Familiarity with CRM tools such as Salesforce, HubSpot, or Zoho; proficiency in Microsoft Office or Google Workspace. - Core Competencies: - Strong communication, presentation, and interpersonal skills. - Proven ability to manage multiple client accounts simultaneously with attention to detail. - Analytical mindset with the ability to interpret customer data and derive actionable insights. - Problem-solving attitude with a focus on collaboration and customer empathy.
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Customer Success Manager
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Gurugram, Gurugram, India Wati Full timeJob Description Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging...
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Customer Success Manager
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AiSens - Manager - Customer Success
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Customer Success Manager
5 days ago
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Customer Success Manager
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Manager - Customer Success - SaaS
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Manager- Customer Success
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Manager Customer Success
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Customer Success Executive
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Customer Success Lead
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Gurugram, Gurugram, India Sumtracker Full timeJob Description Skills: Excellent communication skills. Good with software products. Experience: At least 1 year experience at a SaaS company Office location: WeWork Platina, near Sikanderpur Metro Station, Gurugram Work Policy: In office About the role We are seeking a passionate and driven Customer Success Lead to join our team and play a critical role in...
