Customer Success Manager
3 weeks ago
Job Description What Will You Do Customer Relationship Management - Build and maintain longlasting relationships with US & EU SaaS clients - Serve as the primary point of contact and trusted advisor for your portfolio of accounts - Lead regular business reviews and align stakeholders on objectives and measures of success Account Growth & Retention - Drive customer retention and spot opportunities for upselling and crossselling - Proactively track account health and manage risk to ensure client satisfaction - Collaborate with internal teams (product, sales, support) for seamless customer experience DataDriven Insights - Analyze usage patterns and customer feedback to surface actionable insights - Manage client satisfaction surveys and translate results into actionable improvements - Leverage data to advocate for customer needs and guide product roadmap priorities Collaboration & Advocacy - Work closely with the Product team to align feature requests and roadmap priorities - Partner with Sales and Marketing to optimize customer experience and engagement strategies CRM & Tools Management - Maintain accurate, uptodate client records in CRM platforms (Salesforce, HubSpot, or similar) - Analyze trends and client behavior for actionable account planning What We're Looking For - 35 years of experience in Customer Success or Account Management within a midmarket SaaS environment - Proven track record of managing and growing a portfolio of US and EU clients - Strong proficiency with CRM tools (Salesforce, HubSpot, or similar) - Strong analytical mindset ability to utilize data and metrics to drive actionable decisions - Exceptional communication and interpersonal abilities, with a customercentric approach - Experience with conducting customer feedback sessions and translating insights into actionable outcomes - Skilled in problemsolving and adept at managing challenging situations professionally - Experience with SaaS platforms in the automotive or dealership space is a plus, but not mandatory - Willingness to work in US shift timings
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CRM Implementation Specialist
2 weeks ago
Gurugram, India Customer Success Full timeJob Title CRM Implementation Specialist Description We are seeking a skilled CRM Implementation Specialist to lead the deployment of CRM systems for our mid-size clients. The successful candidate will be responsible for configuring CRM solutions, delivering comprehensive training, and developing detailed documentation to ensure client success and...
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Customer Success Manager
7 days ago
gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.- Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing-...
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Customer Success Manager
7 days ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing...
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Customer Success Manager
4 days ago
gurugram, India Leena Ai Full timeCompany Overview: Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M...
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Customer Success Manager
7 days ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing800Crores +...
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Customer Success Manager
4 days ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. - Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing - 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy - Working with top brands like...
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Customer Success Manager
2 days ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...
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Customer Success Manager
2 days ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...
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Customer Success Manager
2 weeks ago
Gurugram, India WATI.io Full timeWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
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Customer Success Manager
4 days ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
