Customer Success Manager
1 day ago
Job Description What Will You Do Customer Relationship Management - Build and maintain longlasting relationships with US & EU SaaS clients - Serve as the primary point of contact and trusted advisor for your portfolio of accounts - Lead regular business reviews and align stakeholders on objectives and measures of success Account Growth & Retention - Drive customer retention and spot opportunities for upselling and crossselling - Proactively track account health and manage risk to ensure client satisfaction - Collaborate with internal teams (product, sales, support) for seamless customer experience DataDriven Insights - Analyze usage patterns and customer feedback to surface actionable insights - Manage client satisfaction surveys and translate results into actionable improvements - Leverage data to advocate for customer needs and guide product roadmap priorities Collaboration & Advocacy - Work closely with the Product team to align feature requests and roadmap priorities - Partner with Sales and Marketing to optimize customer experience and engagement strategies CRM & Tools Management - Maintain accurate, uptodate client records in CRM platforms (Salesforce, HubSpot, or similar) - Analyze trends and client behavior for actionable account planning What We're Looking For - 35 years of experience in Customer Success or Account Management within a midmarket SaaS environment - Proven track record of managing and growing a portfolio of US and EU clients - Strong proficiency with CRM tools (Salesforce, HubSpot, or similar) - Strong analytical mindset ability to utilize data and metrics to drive actionable decisions - Exceptional communication and interpersonal abilities, with a customercentric approach - Experience with conducting customer feedback sessions and translating insights into actionable outcomes - Skilled in problemsolving and adept at managing challenging situations professionally - Experience with SaaS platforms in the automotive or dealership space is a plus, but not mandatory - Willingness to work in US shift timings
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Customer Success Manager
3 weeks ago
Gurugram, Gurugram, India Wati Full timeJob Description Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging...
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Customer Success Manager
8 hours ago
Gurugram, India Loop Subscriptions Full timeAbout LoopLoop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR built through...
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Manager - Customer Success - SaaS
3 weeks ago
Gurugram, India Farsight Technologies Full timeWe are seeking an experienced Customer Success Manager to oversee client relationships and ensure the successful adoption and ongoing satisfaction of our HR Software Solutions (both On-Premise and SaaS deployments). The ideal candidate will have a strong background in technology or automation (RPA), with excellent stakeholder management and communication...
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Customer Success Manager
2 weeks ago
Bengaluru, Gurugram, Mumbai, India Advantage Club Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout the Company:A pioneer in the Employee Rewards and Engagement category, wasestablished in 2016. Headquartered in the heart of the tech world, San Francisco, wehave consistently pushed the boundaries of innovation and expanded our global footprintwhile delivering cutting-edge solutions to clients worldwide. boasts backing from visionary investors like...
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Manager Customer Success
5 hours ago
Gurugram, Pune, India Sirionlabs Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout SirionSirion is the worlds leading AI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...
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Customer Success Executive
3 weeks ago
Gurugram, Gurugram, India CardByte Full timeJob Description Customer Success, Support & QA Executive Location: Gurugram Experience: 12 years About Us CardByte AI Private Limited is a fast-growing SaaS company transforming how businesses connect, manage, and scale relationships through AI-driven contact management. We're seeking a proactive Customer Success and Support Executive with an eye for quality...
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Customer Success Lead
3 weeks ago
Gurugram, Gurugram, India Sumtracker Full timeJob Description Skills: Excellent communication skills. Good with software products. Experience: At least 1 year experience at a SaaS company Office location: WeWork Platina, near Sikanderpur Metro Station, Gurugram Work Policy: In office About the role We are seeking a passionate and driven Customer Success Lead to join our team and play a critical role in...
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Customer Success Manager
1 week ago
Gurugram, India GoKwik Full timeJob Description About Gokwik GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered...
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Customer Success Manager
2 weeks ago
Gurugram, India Core Edge Solutions Full timeABOUT THE ROLE:We are looking for an experienced Customer Success Manager/Enterprise Relationship Manager to join our team at to lead relationships and farming revenue of existing clients and partners. The customers would large Indian enterprises or public sector Own and grow customer revenue post-sale, ensuring retention, satisfaction, and account...
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Customer Success Finance Manager
7 days ago
Gurugram, India Microsoft Full timeJob Description The key responsibility of Customer Success Finance Manager is to drive Area Revenue growth for Unified/Support Business leveraging market insights, propensity models and partnering closely with Business on landing Corp strategy into actionable plans. In addition closely focus on MACC to ACR process with business partners. Responsibilities -...
