Manager Customer Success

About Sirion

Sirion is the worlds leading AI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca Cola, Citi and GE. With more than 800 employees across the globe, Sirion comprises a team of AI engineers, legal experts and researchers who are working relentlessly to build reliable and trustworthy CLM for businesses of tomorrow. Recognized by Gartner, IDC, and Spend Matters as a consistent CLM leader, Sirion sets the innovation benchmark for the category.

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Power the Future of AI & Why This Role Matters

As a Manager – Customer Success, you will play a pivotal role in empowering our clients to unlock the full potential of Sirion's AI-driven platform. By ensuring adoption, value realization, and strategic growth across your portfolio, you will directly contribute to how enterprises leverage AI to transform contract management. You'll act as the trusted advisor guiding customers through change, delivering measurable business outcomes, and fostering long-term partnerships that drive innovation and retention.

How You'll Make an Impact

• Act as the primary point of contact for clients, fostering deep relationships and ensuring high levels of satisfaction and loyalty.
• Drive AI-powered adoption strategies that enhance product stickiness, deliver measurable value, and cultivate customer advocates.
• Lead onboarding, implementation, and operational success of AI-enabled solutions for new and existing customers, ensuring seamless delivery.
• Develop detailed project plans, define methodologies, allocate resources, and manage execution to ensure on-time delivery.
• Establish strong partnerships with client stakeholders to align on requirements, AI-driven outcomes, and evolving priorities.
• Proactively Identify risks to customer health, create mitigation plans, and execute retention strategies.
• Conduct governance reviews and regular business cadences to track progress, mitigate risks, and ensure alignment on AI adoption goals.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support teams to ensure customer insights shape AI product innovation.
• Spot & Capture cross-sell and upsell opportunities to drive revenue growth across your portfolio.
• Oversee multiple client accounts, balancing priorities while delivering consistent, high-quality engagement and outcomes.

Skills & Experience You Bring to the Table

• Experience: 8+ years in Customer Success, Account Management, or related roles, with a proven track record of managing large enterprise portfolios and driving adoption.
• Education: Bachelor's degree in Business, Management, or a related field (MBA or relevant certifications preferred).
• Core Competencies:
• Strong account management and relationship-building skills.
• Proven ability to identify and execute upsell/cross-sell strategies.
• Experience leading onboarding, implementation, and AI-powered product adoption initiatives.
• Project management expertise, including risk, schedule, and budget control.
• Excellent communication and stakeholder engagement skills across business and technical teams.
• Proficiency in CRM tools and project management software.
• Preferred: Experience with CLM or large-scale SaaS products leveraging AI.
• Excellent written and verbal communication, with the ability to bridge business and technical teams.
• Proven teamwork skills in fast-paced, multi-stakeholder environments.
• High Level of organization and prioritization with a focus on quality outcomes.

Commitment to Diversity and Inclusion

We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.

Excited about this opportunity?

We'd love to hear from you To apply, simply visit our Career at Sirion page and follow the easy steps to submit your application.