Customer Success Manager

3 weeks ago


Gurugram Gurugram India Xshore Full time

Job Description

Job Overview

We are looking for a proactive and client-focused Customer Success Manager (CSM) to manage relationships with our global real estate clients. This role is critical to ensuring clients see measurable value from Xshore's services by driving client satisfaction, retention, and growth. You'll be the primary point of contact for clients, overseeing onboarding, reporting, and offshore team performance while building long-term, strategic partnerships.

Key Responsibilities

- Act as the primary relationship owner for assigned clients, ensuring trust, transparency, and strong communication.
- Lead client onboarding and integration of offshore teams.
- Understand client business goals and proactively recommend solutions to maximize value.
- Conduct regular client check-ins and share performance reports.
- Collaborate with internal teams (Talent Acquisition, Operations, Finance) for seamless service delivery.
- Manage client escalations, resolving issues while strengthening relationships.
- Drive client retention and account growth by identifying upsell and expansion opportunities.
- Track client health, monitor KPIs, and provide leadership with insights on risks and opportunities.

Qualifications

- 58 years of experience in Customer Success, Account Management, or Client Services, preferably in professional services, outsourcing, or real estate-related industries.
- Strong communication, interpersonal, and relationship-management skills.
- Ability to manage multiple client accounts and stakeholders with a structured, detail-oriented approach.
- Proven problem-solving ability with a client-first mindset.
- Familiarity with real estate investment, property management, or outsourcing (preferred).
- Experience with CRM tools such as Zoho, HubSpot, or Salesforce (preferred).



  • Gurugram, Gurugram, India QuickReply.ai Full time

    Job Description Team: Customer Success Location: Gurgaon, India Posted: September 2025 Company Overview Quickreply.ai is a WhatsApp Marketing and Automation platform that enables businesses to communicate with their customers through WhatsApp. Our platform helps businesses to automate their customer support, sales, and marketing tasks. Job Overview As...


  • Gurugram, India Saksham Wealth Private Limited Full time

    Company Description Saksham Wealth Private Limited is a leading force in investment management, serving corporations, institutions, high-net-worth individuals, and NRIs since 2005. The company specializes in equity and fixed-income advisory, trading, research, investment banking, private investment management, asset management, and private equity. Saksham...


  • Gurugram, Gurugram, India CardByte Full time

    Job Description Customer Success, Support & QA Executive Location: Gurugram Experience: 12 years About Us CardByte AI Private Limited is a fast-growing SaaS company transforming how businesses connect, manage, and scale relationships through AI-driven contact management. We're seeking a proactive Customer Success and Support Executive with an eye for quality...


  • Gurugram, India Loop Subscriptions Full time

    Company Description Loop Subscriptions helps Shopify brands create and grow their subscription businesses efficiently. Our platform provides tools that enhance both merchant and customer experiences. We focus on transforming one-time shoppers into loyal subscribers, offering a user-friendly customer portal and personalized cancellation flows to reduce churn....


  • Gurugram, Gurugram, India Sumtracker Full time

    Job Description Skills: Excellent communication skills. Good with software products. Experience: At least 1 year experience at a SaaS company Office location: WeWork Platina, near Sikanderpur Metro Station, Gurugram Work Policy: In office About the role We are seeking a passionate and driven Customer Success Lead to join our team and play a critical role in...


  • Gurugram, India Farsight Technologies Full time

    We are seeking an experienced Customer Success Manager to oversee client relationships and ensure the successful adoption and ongoing satisfaction of our HR Software Solutions (both On-Premise and SaaS deployments). The ideal candidate will have a strong background in technology or automation (RPA), with excellent stakeholder management and communication...


  • Gurugram, Gurugram, India GradRight Inc. Full time

    Job Description Job Description: Manager, Online Programs Our vision is to be the world's leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science...


  • Gurugram, India OrangeMantra Full time

    Job Description Orange Mantra is looking for Customer Success Manager to join our dynamic team and embark on a rewarding career journey We are looking for a customer success manager who can provide ongoing support to our clients and network with them The candidate should be able to contribute to building relationships, implementing new programs that will...


  • Gurugram, Gurugram, India Unolo Full time

    Job Description About Company Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work...


  • Gurugram, India Spyne Full time

    Customer Success Intern Who are WE? At Spyne , our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI -powered solutions are designed to transform the car visuals into premium studio visuals....