Customer Success Executive

4 weeks ago

Gurugram Gurugram India CardByte Full time

Job Description Customer Success, Support & QA Executive Location: Gurugram Experience: 12 years About Us CardByte AI Private Limited is a fast-growing SaaS company transforming how businesses connect, manage, and scale relationships through AI-driven contact management. We're seeking a proactive Customer Success and Support Executive with an eye for quality to help our customers succeed and ensure a flawless product experience. What You'll Do Customer Success & Support - Onboard new customers and ensure smooth adoption of our SaaS platform. - Conduct engaging product demos for new and prospective users. - Provide prompt, high-quality support via email, chat, and phone. - Follow up with customers to increase usage, retention, and satisfaction. - Troubleshoot functional issues and escalate technical problems to the product team. - Gather and analyze customer feedback to suggest improvements and feature enhancements. - Maintain and update the internal knowledge base and user documentation. - Coordinate with internal teams (Product, QA, Engineering) to ensure customer issues are resolved effectively. Quality Assurance (QA) - Perform functional, UI/UX, and regression testing on web and mobile applications. - Identify, document, and report bugs or usability issues. - Validate fixes and ensure product stability across new releases. - Collaborate with the QA Lead and Product Team to ensure top-notch customer experience. - Contribute to improving internal QA processes and test coverage. What We're Looking For - 12 years of experience in Customer Success, Technical Support, or QA, preferably in a SaaS or technology company. - Strong communication, analytical, and problem-solving skills. - Experience with customer onboarding, demo delivery, and user training. - Basic understanding of software testing methodologies and bug tracking tools (e.g., Jira, ClickUp, or similar). - Familiarity with Customer Support Tools (e.g., Intercom, Freshdesk, or Zendesk) is a plus. - Ability to travel to customer offices for onboarding or training sessions when required. Why Join Us - Be part of a dynamic and innovative AI-driven SaaS company. - Get hands-on exposure across product, engineering, QA, and customer success functions. - Opportunity for rapid growth, learning, and leadership development. - Competitive salary and performance-based incentives.

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