Senior Associate

9 hours ago

Gurugram Gurugram India Zyla Health Full time

Job Description

About Zyla (www.zyla.in)

Zyla Health is India's highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

How you will make an impact:

Strategic Account Ownership:

- Take ownership and lead the scaling of key accounts corporate channels of Zyla Health.
- Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.

Client Success Management:

- Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.
- Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.

Analytics and Insights:

- Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.
- Utilize statistical expertise to derive actionable insights from data, driving informed decision-making.

Customer Experience Optimization:

- Ensure the delivery of the best user experience for Zyla Health customers.
- Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction.
- Team Leadership and Development:
- Lead and mentor a team comprising account managers, data analysts, and operations associates.
- Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development.

We are looking for people who:

- Minimum of 5 years of relevant B2B client servicing experience.
- Proven expertise in strategic account management and client success initiatives.
- Strong negotiation, communication, and relationship-building skills.
- Ability to analyze data and market trends to make informed business decisions
- Strong analytical skills with a focus on driving actionable insights (hands on knowledge advanced Excel must).

Offer:

- Opportunity to directly work on a very innovative product that has a big societal impact.
- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.
- An open setup where you can innovate every day.
- A home-like office with home-like perks :)

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