Senior Associate

3 weeks ago

Gurugram, India Wns Global Service PrivateLimited Full time

Company Description

Wns Global Network Services Limited is a consumer services company based in Gurgaon, Haryana, India. The company focuses on delivering high-quality services to consumers and clients.

Role Description

This is a full-time on-site role for a Senior Associate at Wns Global Network Services Limited in Gurugram. The Senior Associate will be responsible for day-to-day tasks such as engaging with customers.

Qualifications

■ User Support Agents engage directly with Users to provide support and answer enquiries.

■ Answer phone calls, chat, and emails to identify and troubleshoot issues Users face when using Products

■ In providing the Services, meet and exceed the service levels and respective targets set forth in this SOW, including all metrics governing customer satisfaction, productivity, and quality.

■ Utilize support tools and resources necessary to provide the Services at a high level, including email, chat, telephone, and required internal tools.

■ Proactively identify improvements to the Products, identify bugs and otherwise determine high-impact opportunities to enhance the User experience.

■ All other requirements as set forth by Stripe, minimum 1 year of work experience

■ Salary from 5.5 LPA to 7 LPA depending on the interview.

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