Customer Success Executive

2 days ago

Gurugram Haryana, India LetsDressUp Full time

**Company Name - LetsDressUp**

**Location - Gurgaon**

**CTC- INR 2.5 LPA - 3.5 LPA**

**Job Type: Full-Time**

**Working hours
- 10 AM to 7 PM**

**Preferable Experience**:6 months - 1 year (Freshers can also apply)**

**Job Title - Customer Success Executive**

**About us**:
**LetsDressUp (LDU)** is building the most inclusive fashion company for women of Bharat. Our mission is to empower women to dress up in their size and their style in a sustainable manner. We are one of the fastest growing startups in India backed by top investors including Titan Capital, GVFL, IAN, Sequoia and multiple marquee angels in various capacities.

**Job Overview**:
As a Customer Success Executive, your primary objective is to ensure the satisfaction of our customers and empower the LetsDressUp brand. You will be responsible for guiding customers through their shopping journey, providing exceptional support on their queries, and building strong relationships to drive repeat purchases, and helping create a vibrant community of loyal customers through social media engagement.

**Key Responsibilities**:
**1. Customer Onboarding** - Assist new customers in navigating our website, explaining our products, and encouraging them for their first purchase.

**2. Customer Satisfaction** - Provide timely assistance and resolution for any issues related to orders, shipping, or returns to ensure a seamless shopping experience. Make sure to close all the tickets promptly.

**3. Discount Updates** - Help the customers about our discounts going on the website.

**4. Feedback Collection** - Gather feedback from customers regarding their shopping experience, product satisfaction, and suggestions for improvement, and communicate insights to relevant teams.

**5. Proactive Outreach** - Reach out to customers proactively to address any potential concerns, offer assistance, and ensure their continued satisfaction which ensures the LDU brand loyalty keeps improving in the long run.

**6. Retention Strategies** - Develop and implement strategies to retain existing customers, such as loyalty programs, exclusive offers, and personalized communications.

**7. Data Driven Approach **- Make reports basis on your insights from the customers on the various aspects such as returns, exchange reason or any other query.

**8. Community Building -** Engage with our loyal customers by managing and growing our exclusive Facebook community. Share early updates on new launches, exclusive content, and brand news to keep them connected and excited.

**9. Brand Advocacy -** Help cultivate a strong brand presence by ensuring customers are advocates of LDU within their circles and the online community.

**Qualifications**:

- Bachelor's degree in business, marketing, fashion or a related field (preferred).
- Experience in customer service, customer success, or sales, preferably in the e-commerce or fashion industry.
- Strong communication and interpersonal skills, with a customer-centric mindset.
- Ability to multitask, prioritizes, and manages time effectively in a fast-paced environment.
- Knowledge of e-commerce platforms, CRM systems, and customer support tools.
- Passion for fashion and a keen understanding of women's fashion trends and preferences.

Pay: ₹250,000.00 - ₹350,000.00 per year

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India Ginni Systems Ltd. Full time

    **Role: Customer Success Executive** **Company Overview**: EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys, SAP, Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill...

  • Customer Success Executive

    1 week ago

    Gurugram, Haryana, India Butterfly Groups Full time

    **Job Title**:Customer Success Executive** **Location**: Gurugram **Experience**:6month-4yr **Department**: Sales / Business Development **Type**:Full-time **Salary**: 25k - 35k **Key** **Responsibilities**: - Conduct 20-30 daily calls to prospective and existing clients - Schedule and deliver product demonstrations via phone and video calls -...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Customer Success Executive** Eligibility - Graduates / Undergraduates both can apply - Freshers / Experience both can apply Salary - Upto 35k Work From Office Location - Gurgaon **Max Age - 35yrs.** Pay: ₹16,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Life insurance - Paid sick time - Provident Fund Schedule: - Morning...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India Campus 365 Edunet Pvt. Ltd. Full time

    **Travel Requirements**: Open to travel **Location**: Gurgaon, Udyog Vihar **Salary Budget**: 1.5 - 3.5 LPA **About Campus 365**: Campus 365 is a fast-growing EdTech company. Our world-class student administration and school management platform have transformed the way education institutions manage learning, administration and gain valuable insights that...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India Javis Full time

    Javis is looking for Customer Success Executives to join our Customer Success department and help us grow our IT teams that service India & EMEA markets. You will work with our top Enterprise customers on a regular basis to understand their needs and manage their larger digital transformation journey. As part of a highly visible role, you will ensure the...

  • Customer Success Executive

    1 week ago

    Sohna, Gurugram, Haryana, India DigiRocket Technologies Full time

    **Job Title: Customer Success Executive - Project Management** **Location: On-Site [Sector 49, Gurugram]** **Job Type: Full Time** **Compensation: upto INR 25,000** **Immediate Joiner** **English communication skills is a must** **Key Responsibilities**: - Act as the primary point of contact for customers throughout the project lifecycle, ensuring...

  • Customer Success Executive

    1 week ago

    Gurugram, India LCX Full time

    JD -Customer Success Executive Company : LCX Department : Customer Success Employment Type : Full-time About LCX: LCX.com is a secure and compliant platform for buying, selling, transferring, and storing digital currency. The LCX Exchange is a regulated trading venue offering a range of digital currencies. LCX is a Fintech company that focuses on...

  • Customer Success Executive

    3 weeks ago

    Gurugram, India LCX Full time

    JD -Customer Success Executive Company : LCX Department : Customer Success Employment Type : Full-time About LCX: LCX.com is a secure and compliant platform for buying, selling, transferring, and storing digital currency. The LCX Exchange is a regulated trading venue offering a range of digital currencies. LCX is a Fintech company that focuses on...

  • Customer Success Executive

    6 days ago

    Gurugram, Haryana, India BigStep Technologies Pvt Ltd Full time

    Job Description for the Role of Customer Success Executive Location: Remote Timings: 6 PM TO 3 AM IST Key Responsibilities: - Present software product demonstrations to clients, showcasing key features and functionalities. - Gather and document client requirements, identifying solutions aligned with our software capabilities. - Manage support tickets...

  • Customer Success Executive

    3 weeks ago

    Gurugram, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full time

    Greetings from Eleven Group! About Eleven Group: Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more. We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb,...