Customer Success Executive

8 hours ago

Gurugram Haryana, India Campus 365 Edunet Pvt. Ltd. Full time

**Travel Requirements**: Open to travel

**Location**: Gurgaon, Udyog Vihar

**Salary Budget**: 1.5 - 3.5 LPA

**About Campus 365**:
Campus 365 is a fast-growing EdTech company. Our world-class student administration and school management platform have transformed the way education institutions manage learning, administration and gain valuable insights that drive better decision-making. We offer a single platform that performs administration, student relationships, learning, and many other functions required for running any type of educational institution.

Campus 365 has more than 1000+ clients in over 100+ countries with very strong quarter-over-quarter subscription and revenue growth.

**Job Role**:
The success for us is to take the burden off administration from any educational institution of managing students and focus on learning & teaching. This is where you come in.

In order to give that smooth human touch to our Customers, we need you to join the Campus 365 team as a Customer Success Executive.

**Key Responsibilities**:

- Proactively manage a portfolio of customers once the implementation phase is completed
- Develop and build strong relationships with key customer stakeholders
- Understand customers’ needs and priorities to optimize the use of the platform
- Identify new opportunities: up-sell, cross-sell, additional training
- Be the voice of the customer and provide internal feedback on how we can better serve our customers
- Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing, and Sales) to drive better results
- Resolve billing and Support inquiries in a timely and productive manner
- Ensuring high customer NPS across all partner schools

**Required Qualifications**:

- Well-organised and excellent time management abilities
- Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
- Exceptional oral and written communication skills and attention to detail
- Hands-On Operational Efficiency with the ability to set and follow processes
- More than 1 year of experience

**Must-have mindsets**:

- Self Starter, Believes in Teamwork, Takes Ownership & Responsibility
- The ability to communicate clearly and concisely (both written and verbal) is key
- Able to learn a wide variety of technologies at a rapid pace

Pay: ₹150,000.00 - ₹350,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

Application Question(s):

- Are you comfortable with the salary budget?
- Are you comfortable commuting to this job's location?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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