Customer Success Executive

1 day ago

Gurugram Haryana, India SAS Group Full time

We are seeking dynamic and empathetic Customer Success Agents to join our team. In this role, you will act as the primary point of contact for our customers, ensuring their needs are met and that they achieve success using our products/services. Your mission will be to build strong relationships, provide exceptional support, and proactively address customer concerns to drive satisfaction and loyalty.

**Key Responsibilities**
- **Relationship Building**: Establish and nurture trust-based relationships with customers by understanding their goals and challenges.
- **Proactive Engagement**: Regularly monitor customer accounts to identify opportunities for improvement or potential risks.
- **Education & Enablement**: Provide training and resources to help customers maximize the value of our products/services.
- **Feedback Loop**: Collect and relay customer feedback to internal teams to improve products, services, and processes.
- **Performance Tracking**: Use customer success tools and metrics (e.g., NPS, CSAT) to evaluate and enhance customer satisfaction and retention.

**Qualifications**
- **Experience**: Fresher with good communication skills

**Communication Skills**: Excellent verbal and written communication skills with a customer-first attitude.
- **Problem-Solving**: Strong analytical and problem-solving abilities to address customer concerns effectively.
- **Empathy & Patience**: A genuine desire to help customers succeed, coupled with a calm and approachable demeanour.
- **Time Management**: Ability to prioritize tasks in a fast-paced environment while maintaining attention to detail.
- **Education**: A bachelor’s degree in business, communication, or a related field is preferred but not required.
- **Language**: Fluent in English, Hindi is required.

**What We Offer**
- Competitive salary and benefits package.
- Opportunities for growth and career development.
- A supportive and collaborative team environment.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India LetsDressUp Full time

    **Company Name - LetsDressUp** **Location - Gurgaon** **CTC- INR 2.5 LPA - 3.5 LPA** **Job Type: Full-Time** **Working hours - 10 AM to 7 PM** **Preferable Experience**:6 months - 1 year (Freshers can also apply)** **Job Title - Customer Success Executive** **About us**: **LetsDressUp (LDU)** is building the most inclusive fashion company for women of...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India Fretron Private Limited Full time

    **About**: Fretron, India's #1 cloud-based collaborative Transport Management System, was founded in 2017 with a mission to revolutionize the logistics ecosystem by taking freight online. Our platform addresses complex challenges faced by the industry, connecting Shippers, Logistic Service Providers, and Fleet Owners to enable a simpler, more efficient, and...

  • Associate Customer Success

    1 day ago

    Gurugram, Haryana, India Orange Mantra Full time

    Gurgaon - 1 - 1 to 3 years - Full Time We are seeking a proactive and customer oriented Associate Customer Success professional to join our IT software development services team in Gurgaon. You will work closely with clients to ensure successful delivery, adoption, and satisfaction with our software solutions and development services, driving long-term...

  • Customer Success Associate

    2 weeks ago

    Gurugram, Haryana, India JOB HIRE Full time

    LOB ML sales - Work Mode Work From Office - Process Domestic process - Position Customer Success Associate - Interview mode HR Round; Ops Round;Versant; Client round - Position Customer Support Executive - Skillset Excellent coms in English/Hindi ( verbal and written communication skills) - Qualification Graduation Mandatory - Experience Experience/Fresher...

  • Customer Success Executive

    2 weeks ago

    Gurugram, India Ginni Systems Limited Full time

    Job Description Role: Customer Success Executive Company Overview: EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill automation....

  • Customer Success Associate

    3 days ago

    Gurugram, Haryana, India Nexus Jobs Full time

    Job Title: Customer Success Associate (Customer Support Executive) Company: BluSmart Location: Udyog Vihar, Gurugram, Haryana Roles & Responsibilities: Handle customer queries and provide excellent service. Resolve concerns through verbal and written communication. **Requirements**: Good communication in English & Hindi...

  • Customer Success Representative

    1 day ago

    Gurugram, Haryana, India S&P Global Full time

    **About the Role**: OSTTRA India **The Role**: Customer Success Representative This role will focus on the overall post-sales relationship with our strategic and new customers, which will include growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. **The Impact**: OSTTRA plays a...

  • Customer Success Associate

    7 days ago

    Gurugram, Haryana, India Grandview Consulting Full time

    **Job Title**: Customer Success Specialist **Company**: Grand View Consulting **Location**: Gurgaon **About Us**: Grand View Consulting is committed to delivering exceptional service and support to our clients, ensuring they achieve success and maximum value from our solutions. We’re looking for a Customer Success Specialist with a minimum of 1 year of...

  • Customer Success Associate

    2 weeks ago

    Gurugram, Haryana, India Solvaphile Edtech Private Limited Full time

    **Job Title**: Customer Success Associate **Location**: Gurgaon, India **Industry**: Telecom **Work Schedule**: 6 days a week with a rotational day off **Key Responsibilities**: - **Customer Relationship Management**: - Serve as the primary point of contact for assigned customers, helping them navigate through our telecom solutions. - Build and maintain...

  • Customer Success Associate

    5 days ago

    Gurugram, Haryana, India AURGE Full time

    Do you have a passion for fashion and a flair for helping people? We’re looking for a **Customer Success Associate** to join our fast-growing fashion e-commerce team! If you love keeping customers happy and want to be part of a stylish, energetic brand, we’d love to meet you. **What You'll Do**: - Assist customers with their orders, sizing, returns,...