Customer Success Executive

2 days ago

Gurugram Haryana, India SAS Group Full time

We are seeking dynamic and empathetic Customer Success Agents to join our team. In this role, you will act as the primary point of contact for our customers, ensuring their needs are met and that they achieve success using our products/services. Your mission will be to build strong relationships, provide exceptional support, and proactively address customer concerns to drive satisfaction and loyalty.

**Key Responsibilities**
- **Relationship Building**: Establish and nurture trust-based relationships with customers by understanding their goals and challenges.
- **Proactive Engagement**: Regularly monitor customer accounts to identify opportunities for improvement or potential risks.
- **Education & Enablement**: Provide training and resources to help customers maximize the value of our products/services.
- **Feedback Loop**: Collect and relay customer feedback to internal teams to improve products, services, and processes.
- **Performance Tracking**: Use customer success tools and metrics (e.g., NPS, CSAT) to evaluate and enhance customer satisfaction and retention.

**Qualifications**
- **Experience**: Fresher with good communication skills

**Communication Skills**: Excellent verbal and written communication skills with a customer-first attitude.
- **Problem-Solving**: Strong analytical and problem-solving abilities to address customer concerns effectively.
- **Empathy & Patience**: A genuine desire to help customers succeed, coupled with a calm and approachable demeanour.
- **Time Management**: Ability to prioritize tasks in a fast-paced environment while maintaining attention to detail.
- **Education**: A bachelor’s degree in business, communication, or a related field is preferred but not required.
- **Language**: Fluent in English, Hindi is required.

**What We Offer**
- Competitive salary and benefits package.
- Opportunities for growth and career development.
- A supportive and collaborative team environment.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

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