Customer Success Executive

Job Description Role **:Customer Success Executive(CSE)**

Join us as a **Customer Success Executive** in our** EMG** team in our corporate headquarters **Gurgaon** to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India.

**Company Overview**:
EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys, SAP, Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill automation.

**Responsibilities**:

- Serve as the primary point of contact for assigned key customers, establishing strong relationships and acting as their trusted advisor within EMG. Do Upsell, cross sell & new sales for EMG product & services.
- Understand customers' business goals, challenges, and requirements to develop tailored strategies for driving their success with our solutions.
- Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for upselling or cross-selling additional Ginesys solutions.
- Proactively identify and resolve any issues or obstacles that may impact customer success, working closely with internal teams to ensure prompt resolution.
- Provide training, guidance, and best practices to customers to help them maximize the value of EMG software..
- Stay up-to-date on industry trends, GST Updates & News emerging technologies, and recommendations to customers.

**Requirements**:

- Bachelor's degree in business, marketing, or a related field.
- Proven experience in a customer-facing role within the software or technology industry, preferably in customer success, account management, or sales.
- Knowledge of the GST Compliance and familiarity with GST software solutions.
- Excellent interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and deliver impactful presentations.
- Exceptional problem-solving and analytical abilities, with a keen attention to detail and a customer-centric mindset.
- Experience using customer relationship management (CRM) software and other relevant tools to track customer interactions and drive customer success.
- Ability to multitask, prioritize, and manage multiple customer accounts simultaneously.
- Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment.
- Collaborative team player with strong cross-functional coordination skills.
- Passion for delivering outstanding customer experiences and driving customer satisfaction.

**Benefits**:
We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:

- Ginesys Academy for holistic training and development
- Comprehensive health insurance coverage
- Excellent rewards and recognition policy
- Transparent compensation policy with no unnecessary deduction in CTC
- Annual company off-site and a variety of events, celebrations throughout the year
- Travelling opportunities between our offices across the country.
- Annual Ginesys walkathon & related sporting events
- Quarterly Coffee with CEO

and more

**Here’s our story; now tell us yours**

“Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite.

We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite.