Customer Success Executive

6 days ago

Gurugram Haryana, India BigStep Technologies Pvt Ltd Full time

Job Description for the Role of Customer Success Executive

Location: Remote

Timings: 6 PM TO 3 AM IST

Key Responsibilities:

- Present software product demonstrations to clients, showcasing key features and functionalities.
- Gather and document client requirements, identifying solutions aligned with our software capabilities.
- Manage support tickets filed by clients, ensuring effective resolution and client satisfaction.
- Coordinate with the Software Development Team to resolve client issues efficiently.
- Identify client needs and guide clients in utilizing specific software features.
- Inform clients of new features and functionalities, helping them get the most out of the software.
- Maintain excellent responsiveness, communication, and empathy in client interactions.

**Requirements**:

- Openness to work in Night Shift of 6 PM - 3 AM IST
- Strong problem-solving and analytical skills with a client-centric approach.
- Excellent written and verbal communication skills in English.
- Ability to quickly grasp product functionality and conduct software product demonstrations.
- Ability to work both independently and as part of a team.
- A good team player, self-starter, and proactive learner.
- Strong organizational skills and responsiveness to client queries.

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