Customer Success Executive
3 weeks ago
JD -Customer Success Executive Company : LCX Department : Customer Success Employment Type : Full-time About LCX: LCX.com is a secure and compliant platform for buying, selling, transferring, and storing digital currency. The LCX Exchange is a regulated trading venue offering a range of digital currencies. LCX is a Fintech company that focuses on tokenization of assets, utility and security token offerings, and advanced trading tools. In 2020 LCX has gained regulatory approval of 8 blockchain-related registrations by the Financial Market Authority. LCX was founded in 2018 with headquarters in Vaduz (Liechtenstein) and branches in Crypto-Valley Zug (Switzerland) and New Delhi (India). Role Overview We are looking for an experienced Customer Success Executive to own relationships with our retail VIP, professional trader, and small-to-mid institutional clients. This is a strategic, high impact role that combines deep crypto expertise, exceptional relationship building skills, and advanced CRM proficiency to drive adoption, retention, expansion and advocacy. Responsibilities: ● Provide timely, accurate and professional responses to customer inquiries via live chat and emails. ● Assist customers in navigating our platform, including account setup, deposit and withdrawal processes, and trading features. ● Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary. ● Proactively monitor client activity, identify opportunities for deeper product adoption, and prevent churn. ● Handle high pressure situations and difficult conversations with empathy and composure, especially during periods of high ticket volume and market volatility. ● Stay updated on the latest cryptocurrency market trends, regulatory changes, and new platform features to ensure every customer receives accurate, current, and reliable information. ● Actively contribute ideas to improve support processes, FAQs, templates, and self-service resources. ● Collaborate with internal teams to resolve systemic issues and enhance overall customer experience. Requirements Must-have : ● 2-5 years of client facing experience in Customer Success, Account Management or VIP support. ● Candidate with crypto knowledge and similar background. ● Exceptional communication skills – fluent in English (written and spoken) ● Experience with CRM tool (preferrably Zendesk) ● Strong problem-solving skills and ability to multitask. ● Candidate has to be open to working in Rotational shifts. Nice-to-have : ● Existing network in the crypto/trading community ● Technical understanding of APIs, wallet management, and on-chain transactions ● Experience supporting institutional or HNWI clients
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Customer Success Executive
3 weeks ago
Gurugram, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full timeGreetings from Eleven Group! About Eleven Group : Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more. We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb,...
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Customer Success Executive
3 weeks ago
Gurugram, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full timeGreetings from Eleven Group! About Eleven Group: Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more. We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb,...
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Customer Success Executive
3 weeks ago
Gurugram, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full timeGreetings from Eleven Group! About Eleven Group : Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more. We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb,...
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Customer Success Executive
1 day ago
Gurugram, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full timeGreetings from Eleven Group! About Eleven Group : Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more. We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb,...
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Customer Success Executive
3 weeks ago
Gurugram, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full timeGreetings from Eleven Group!About Eleven Group:Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more.We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb, AstroKarma,...
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Customer Success Executive
3 weeks ago
Gurugram, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full timeGreetings from Eleven Group!About Eleven Group:Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more.We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb, AstroKarma,...
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Customer Success Executive
3 weeks ago
Gurugram, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full timeGreetings from Eleven Group!About Eleven Group:Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more.We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb, AstroKarma,...
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Customer Success Executive
19 hours ago
Gurugram, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full timeGreetings from Eleven Group!About Eleven Group:Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more.We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb, AstroKarma,...
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Customer Success Executive
21 hours ago
Gurugram, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full timeGreetings from Eleven Group!About Eleven Group:Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more.We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb, AstroKarma,...
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Customer Success Executive
19 hours ago
gurugram, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full timeGreetings from Eleven Group!About Eleven Group:Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more.We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb, AstroKarma,...
