Customer Success Executive

3 days ago

Gurugram Haryana, India Cogoport Full time

At Cogoport, Customer Success Executives (CSEs) are the first point of contact for businesses moving goods globally. As a CSE, you own the customer relationship from lead qualification to freight booking. You are not just selling; you are helping businesses navigate international logistics with better prices, faster solutions, and trusted service.
- This is a high-impact, high-reward role where your negotiation, consultative skills, and hustle will define your success. If you enjoy closing high-ticket deals, building trusted relationships, and redefining freight solutions, you will thrive here.

**What You Will Do**
- Handle inbound and outbound customer leads, understand shipping needs, and consult on solutions.
- Share freight quotations and rate comparisons to drive informed decision-making.
- Negotiate with customers to close shipments profitably.
- Manage booking handovers to Operations team with complete documentation.
- Maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time.
- Achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets.
- Build customer relationships by understanding business models, seasonal patterns, and freight requirements.

**Success Matrices**

Monthly bookings per CSE
- 25 bookings)
- Average ticket size booked and Margin protection across bookings
- CRM hygiene score (activity logging and updates)
- Customer satisfaction/NPS score post-booking

**Who you are**
- 1-4 years of experience in B2B inside sales, customer success, logistics.
- Strong commercial acumen — ability to negotiate pricing, margin, and urgency.
- Hustler mindset — proactive, organized, and customer-obsessed.
- Fluency in English, Hindi and (regional language skills a bonus).
- Bachelor's / Master's degree (Commerce, Business Administration, Logistics preferred).
- Bonus: Familiarity with INCOTERMS, HS Codes, container types is an advantage.

**What we offer**
- Opportunity to own customer relationships and directly impact global trade.
- Sales coaching, enablement programs, and structured onboarding.
- Transparent performance-linked incentives with uncapped earning potential.
- Career progression into Key Account Management, City Growth Lead.

**Work Location**:

- Gurgaon

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