Customer Success Executive

9 hours ago

Gurugram Haryana, India Cogoport Full time

At Cogoport, Customer Success Executives (CSEs) are the first point of contact for businesses moving goods globally. As a CSE, you own the customer relationship from lead qualification to freight booking. You are not just selling; you are helping businesses navigate international logistics with better prices, faster solutions, and trusted service.
- This is a high-impact, high-reward role where your negotiation, consultative skills, and hustle will define your success. If you enjoy closing high-ticket deals, building trusted relationships, and redefining freight solutions, you will thrive here.

**What You Will Do**
- Handle inbound and outbound customer leads, understand shipping needs, and consult on solutions.
- Share freight quotations and rate comparisons to drive informed decision-making.
- Negotiate with customers to close shipments profitably.
- Manage booking handovers to Operations team with complete documentation.
- Maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time.
- Achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets.
- Build customer relationships by understanding business models, seasonal patterns, and freight requirements.

**Success Matrices**

Monthly bookings per CSE
- 25 bookings)
- Average ticket size booked and Margin protection across bookings
- CRM hygiene score (activity logging and updates)
- Customer satisfaction/NPS score post-booking

**Who you are**
- 1-4 years of experience in B2B inside sales, customer success, logistics.
- Strong commercial acumen — ability to negotiate pricing, margin, and urgency.
- Hustler mindset — proactive, organized, and customer-obsessed.
- Fluency in English, Hindi and (regional language skills a bonus).
- Bachelor's / Master's degree (Commerce, Business Administration, Logistics preferred).
- Bonus: Familiarity with INCOTERMS, HS Codes, container types is an advantage.

**What we offer**
- Opportunity to own customer relationships and directly impact global trade.
- Sales coaching, enablement programs, and structured onboarding.
- Transparent performance-linked incentives with uncapped earning potential.
- Career progression into Key Account Management, City Growth Lead.

**Work Location**:

- Gurgaon

  • Customer Success Executive

    2 days ago

    Gurugram, Haryana, India LetsDressUp Full time

    **Company Name - LetsDressUp** **Location - Gurgaon** **CTC- INR 2.5 LPA - 3.5 LPA** **Job Type: Full-Time** **Working hours - 10 AM to 7 PM** **Preferable Experience**:6 months - 1 year (Freshers can also apply)** **Job Title - Customer Success Executive** **About us**: **LetsDressUp (LDU)** is building the most inclusive fashion company for women of...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Customer Success Executive** Eligibility - Graduates / Undergraduates both can apply - Freshers / Experience both can apply Salary - Upto 35k Work From Office Location - Gurgaon **Max Age - 35yrs.** Pay: ₹16,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Life insurance - Paid sick time - Provident Fund Schedule: - Morning...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India Javis Full time

    Javis is looking for Customer Success Executives to join our Customer Success department and help us grow our IT teams that service India & EMEA markets. You will work with our top Enterprise customers on a regular basis to understand their needs and manage their larger digital transformation journey. As part of a highly visible role, you will ensure the...

  • Customer Success Executive

    6 days ago

    Gurugram, Haryana, India Zenatix Full time

    JD- Customer Success Executive: **Roles and Responsibilities**: - On-board clients: Onboard & train SPOCs for effective use of Zenatix solutions to meet defined goals. - Customer Service: Actively engage clients through all phases of the project, ensure their satisfaction through timely communication, ensure delivery of deliverables within communicated time...

  • Customer Success Executive

    4 days ago

    Gurugram, Haryana, India Fretron Private Limited Full time

    **About**: Fretron, India's #1 cloud-based collaborative Transport Management System, was founded in 2017 with a mission to revolutionize the logistics ecosystem by taking freight online. Our platform addresses complex challenges faced by the industry, connecting Shippers, Logistic Service Providers, and Fleet Owners to enable a simpler, more efficient, and...

  • Customer Success Executive

    2 weeks ago

    Wazirabad, Gurugram, Haryana, India Flights Mojo Full time

    **We’re Hiring at Flights Mojo!** ✈ **Walk-In Drive - Saturday, 11th October 2025** **Time: 12:00 PM - 4:00 PM** **Location: 802-804, Magnum Global Park, Sector 58, Gurugram - 122011** **Open Positions**: 1️. **Customer Success Executive** - _Freshers Welcome!_ 2️. **Chat Support Executive** - _1 Year Experience (Travel Industry preferred)_ If...

  • Customer Success Executive

    9 hours ago

    Gurugram, Haryana, India Ananta resource Management Full time

    Position: Customer Success Associate Skillset: Excellent comms in both English and Hindi Qualification: Graduate from any field Experience: Fresher and Experienced both can apply Location: PLOT NO, 76-A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016 Pay: ₹20,000.00 - ₹27,000.00 per month Application Question(s): - Must have good...

  • Customer Success Associate

    4 days ago

    Gurugram, Haryana, India JOB HIRE Full time

    LOB ML sales - Work Mode Work From Office - Process Domestic process - Position Customer Success Associate - Interview mode HR Round; Ops Round;Versant; Client round - Position Customer Support Executive - Skillset Excellent coms in English/Hindi ( verbal and written communication skills) - Qualification Graduation Mandatory - Experience Experience/Fresher...

  • Customer Success Executive

    2 weeks ago

    Wazirabad, Gurugram, Haryana, India flights mojo Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We're Hiring at Flights Mojo Walk-In Drive – Saturday, 11th October 2025Time: 12:00 PM – 4:00 PMLocation: , Magnum Global Park, Sector 58, Gurugram – 122011Open Positions:1 . Customer Success Executive – Freshers Welcome2 . Chat Support Executive – 1 Year Experience (Travel Industry preferred)If you're an immediate joiner and want to kickstart your...

  • Avp - Customer Success

    9 hours ago

    Gurugram, Haryana, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...