Customer Success Manager

20 hours ago

Gurugram Gurugram India GradRight Inc. Full time

Job Description

Job Description: Manager, Online Programs

Our vision is to be the world's leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.

GradRight is the world's first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.

In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India. With a strong presence in the U.S. and subsidiaries in India and commencement of UK operations, GradRight is well-poised for global expansion, having raised a Series A round of investments. GradRight's 160+teammembers across Hyderabad, Gurgaon, Bangalore, Kolkata and the US are led by alumni of IIT Delhi, IIT Kharagpur, BITS Pilani, ISB Hyderabad and University of Pennsylvania.

Overall Scope of Responsibilities:

Manage the learning experience and delivery of Online Programs of international university partners in the US & Canada for Indian students

Specific scope of work:

Experience Design:

1. Develop the design of the OPM processes in consultation International University Partners (IUP) in alignment with business and learning outcomes
2. Work closely with tech teams at GradRight and the IUP to develop new solutions to improve the learning experience

Program Delivery:

1. Manage learning processes, SLAs and the academic journey and ensure that the learners achieve their goals from the program
2. Manage the faculty, teaching assistants and engagement with faculty and reps of IUPs to ensure their effective participation
3. Manage the participation of corporate reps/coaches to enhance the preparedness of learners for growth opportunities after the program
4. Ensure continuous improvement in the delivery of the program by regular feedback from learners and other stakeholders

Collaboration:

1. Collaborate with program managers, professors, administrators of the IUP to resolve challenges that learners may face, in a timely manner
2. Collaborate with enrollment, student success, corporate partnerships, finance and ops team members to build a seamless experience for the students

  • Customer Success Manager

    20 hours ago

    Gurugram, Gurugram, India Xshore Full time

    Job Description Job Overview We are looking for a proactive and client-focused Customer Success Manager (CSM) to manage relationships with our global real estate clients. This role is critical to ensuring clients see measurable value from Xshore's services by driving client satisfaction, retention, and growth. You'll be the primary point of contact for...

  • Customer Success Manager

    1 week ago

    Gurugram, India Saksham Wealth Private Limited Full time

    Company Description Saksham Wealth Private Limited is a leading force in investment management, serving corporations, institutions, high-net-worth individuals, and NRIs since 2005. The company specializes in equity and fixed-income advisory, trading, research, investment banking, private investment management, asset management, and private equity. Saksham...

  • Customer Success Manager

    1 week ago

    Gurugram, India Unolo Full time

    About Company Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As...

  • Customer Success Manager

    1 week ago

    Gurugram, India GlobalXperts Technology Full time

    Job Title: Account Manager / Customer Success Manager IT Infrastructure ServicesLocation: Gurugram (Work From office)Experience: 5+ yearsNotice Period: Immediate Key Responsibilities: Build and maintain strong, long-term relationships with key stakeholders in client organizations. Serve as the primary point of contact for all client needs, ensuring...

  • Customer Success Manager

    3 days ago

    Gurugram, India Loop Subscriptions Full time

    Company Description Loop Subscriptions helps Shopify brands create and grow their subscription businesses efficiently. Our platform provides tools that enhance both merchant and customer experiences. We focus on transforming one-time shoppers into loyal subscribers, offering a user-friendly customer portal and personalized cancellation flows to reduce churn....

  • Customer Success Manager

    1 week ago

    Gurugram, India Netcore Cloud Full time

    Role & Responsibilities Develop an intimate understanding of your customers' businesses Develop a network of champions within each account through education, coaching and strong influencing skills Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user...

  • Customer Success Manager

    1 week ago

    Gurugram, India GoKwik Full time

    About GoKwikGoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed...

  • Sr. Customer Success Manager

    1 week ago

    Gurugram, India inFeedo AI Full time

    inFeedo, Asia's leading AI-powered People Experience Platform, is shaping the future of HR tech. We're on a mission to revolutionize the employee experience globally, with cutting-edge tools like Amber and AI Assist that empower over 600,000 employees and 300 top clients like Myntra, TATA, Samsung, Lenovo and Genpact. Fueled by 100 PERCENT YoY growth and a...

  • Customer Success Manager

    7 days ago

    Gurugram, India OrangeMantra Full time

    Job Description Orange Mantra is looking for Customer Success Manager to join our dynamic team and embark on a rewarding career journey We are looking for a customer success manager who can provide ongoing support to our clients and network with them The candidate should be able to contribute to building relationships, implementing new programs that will...

  • Customer Success Executive

    1 week ago

    Gurugram, India Ginni Systems Limited Full time

    Job Description Role: Customer Success Executive Company Overview: EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill automation....