Customer Success Manager
1 day ago
Job Description We are looking for CSM to work with high-growth DTC brands doing millions in revenue across US and little bit of Europe region. Till now, most of our growth has been referrals and driven by existing merchants so we are obsessed with merchant experience - looking for someone who can maintain and grow our NPS further You would be part of a very small team working with founders, product and sales to own NPS, Product Adoption and Referrals. We are looking for someone with 2-6 years of experience, who has good communication skills & comfortable with excel. Someone who likes speaking with people and has solution oriented mind-set. Someone who is diligent, hustler and gets high on growth hacks :) Responsibilities - This role will be responsible for Merchant NPS, Client Retention, Product Adoption, Merchant Growth (direct impact on merchants business with Loop) and New ARR Addition via referrals. - Manage the overall relationship with assigned clients and offer consultative advice to help them grow and achieve their goals. - Ensuring clients receive a higher return on investment by monitoring and managing their accounts, and providing comprehensive insights /support throughout the entire customer journey. - Work with the Loop Marketing team to publish case-studies, facilitate merchant interviews and promote unique product use-cases. - Build strong context about DTC / Ecomm and be a product evangelist on social platform + communities. Past experience in SaaS would be preferred but definitely not mandatory for the right person.
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Customer Success Manager
1 day ago
Gurugram, Gurugram, India Wati Full timeJob Description Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging...
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Customer Success Manager
3 weeks ago
Gurugram, Gurugram, India Xshore Full timeJob Description Job Overview We are looking for a proactive and client-focused Customer Success Manager (CSM) to manage relationships with our global real estate clients. This role is critical to ensuring clients see measurable value from Xshore's services by driving client satisfaction, retention, and growth. You'll be the primary point of contact for...
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Technical Customer Success Manager
3 weeks ago
Gurugram, Gurugram, India QuickReply.ai Full timeJob Description Team: Customer Success Location: Gurgaon, India Posted: September 2025 Company Overview Quickreply.ai is a WhatsApp Marketing and Automation platform that enables businesses to communicate with their customers through WhatsApp. Our platform helps businesses to automate their customer support, sales, and marketing tasks. Job Overview As...
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Customer Success Executive
3 days ago
Gurugram, Gurugram, India CardByte Full timeJob Description Customer Success, Support & QA Executive Location: Gurugram Experience: 12 years About Us CardByte AI Private Limited is a fast-growing SaaS company transforming how businesses connect, manage, and scale relationships through AI-driven contact management. We're seeking a proactive Customer Success and Support Executive with an eye for quality...
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Customer Success Manager
4 weeks ago
Gurugram, India Loop Subscriptions Full timeCompany Description Loop Subscriptions helps Shopify brands create and grow their subscription businesses efficiently. Our platform provides tools that enhance both merchant and customer experiences. We focus on transforming one-time shoppers into loyal subscribers, offering a user-friendly customer portal and personalized cancellation flows to reduce churn....
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Customer Success Lead
5 days ago
Gurugram, Gurugram, India Sumtracker Full timeJob Description Skills: Excellent communication skills. Good with software products. Experience: At least 1 year experience at a SaaS company Office location: WeWork Platina, near Sikanderpur Metro Station, Gurugram Work Policy: In office About the role We are seeking a passionate and driven Customer Success Lead to join our team and play a critical role in...
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Manager - Customer Success - SaaS
5 days ago
Gurugram, India Farsight Technologies Full timeWe are seeking an experienced Customer Success Manager to oversee client relationships and ensure the successful adoption and ongoing satisfaction of our HR Software Solutions (both On-Premise and SaaS deployments). The ideal candidate will have a strong background in technology or automation (RPA), with excellent stakeholder management and communication...
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Customer Success Manager
3 weeks ago
Gurugram, Gurugram, India GradRight Inc. Full timeJob Description Job Description: Manager, Online Programs Our vision is to be the world's leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science...
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Customer Success Manager
4 weeks ago
Gurugram, India OrangeMantra Full timeJob Description Orange Mantra is looking for Customer Success Manager to join our dynamic team and embark on a rewarding career journey We are looking for a customer success manager who can provide ongoing support to our clients and network with them The candidate should be able to contribute to building relationships, implementing new programs that will...
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Customer Success Manager(Immediate Joiner)
1 week ago
Gurugram, Gurugram, India Unolo Full timeJob Description About Company Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work...
