Customer Relations Manager

2 weeks ago


Bengaluru, India Weekday AI Full time

This role is for one of the Weekday's clients Salary range: Rs 500000 - Rs 700000 (ie INR 5-7 LPA) Min Experience: 2 years Location: Bengaluru JobType: full-time We are looking for a proactive and customer-focused Customer Relations Manager to manage online and offline customer interactions, drive sales, and ensure a superior buying experience. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to build lasting relationships while achieving sales goals. Requirements Key Responsibilities - Communicate effectively with customers via chat, calls, and email, providing detailed product information and support throughout the sales process. - Influence and sell jewelry products by understanding customer needs and recommending suitable options. - Address customer queries promptly and ensure timely responses for a seamless experience. - Follow up with potential and existing customers to nurture relationships and encourage repeat purchases. - Support customer retention by offering personalized assistance and building trust. - Coordinate with interdepartmental teams to ensure smooth order processing and delivery. - Work efficiently on ERP systems, Magento, and CRM platforms to manage customer interactions and sales activities. Skills Online Sales | Inbound Sales | Outbound Sales | Customer Communication | Relationship Management | E-commerce Operations


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