Customer Relations Executive

2 weeks ago

Bengaluru Pune, India Tonique Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Job Summary:

We are seeking a dynamic and customer-focused Customer Relations Executive to join our retail outlet specializing in wines, spirits, and beers. The ideal candidate should have prior experience in a liquor/beverage retail environment, strong communication skills, and the ability to deliver an exceptional shopping experience for customers.

Key Responsibilities:

  • Greet and assist customers in selecting wines, spirits, and beers based on their preferences and requirements.
  • Maintain in-depth knowledge of various brands, product categories, and promotions to provide professional recommendations.
  • Handle customer queries, complaints, and feedback with a customer-first approach.
  • Manage billing, cash/UPI/card transactions, and ensure accuracy at the POS counter.
  • Support the Store Manager in achieving sales targets and improving customer satisfaction levels.
  • Maintain store cleanliness, product displays, and ensure compliance with legal requirements for liquor retail.
  • Organize and assist in in-store promotions, tastings, and events.
  • Build long-term customer relationships by maintaining a high level of service.

Skills & Qualifications:

  • Minimum 13 years of experience in retail, preferably in liquor/wine/beer outlets or hospitality.
  • Strong knowledge of alcoholic beverages (brands, categories, and trends).
  • Excellent communication, interpersonal, and sales skills.
  • Ability to handle customers politely and professionally in a busy retail environment.
  • Basic computer knowledge for billing and inventory management.
  • Must meet legal age requirements for handling and selling alcohol.

Education:

  • Graduate in Business, Hospitality, or related field preferred.

Compensation:

  • Competitive salary + Incentives based on performance.
  • 6 days working days Contact Sr. HR Manager

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