Customer Relations Executive

2 days ago

Bengaluru, Karnataka, India Protekz Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Customer Relations Executive (B2B)

Department: Sales & Customer Relations

Location: Peenya, Bengaluru

Experience: 0 – 1 Year

Salary: Up to ₹25,000 (in hand)

About the Role:

We are looking for a proactive and customer-focused Customer Relations Executive to join our team at Protekz. The ideal candidate will act as a vital link between our customers and internal departments — understanding customer requirements, coordinating order fulfillment, and ensuring smooth communication.

This position is ideal for individuals who are self-motivated, customer-oriented, and eager to grow in a B2B business environment.

Key Responsibilities:

  • Serve as the primary contact for assigned customers.
  • Understand and document customer requirements accurately.
  • Coordinate with internal teams (Sales, Accounts, Production, and Logistics) to ensure timely delivery.
  • Raise invoices, follow up on payments, and maintain records in Tally or Udyog software.
  • Monitor and support sales performance, assisting in achieving targets.
  • Handle and resolve customer complaints or queries promptly and professionally.
  • Maintain updated customer databases and reports using MS Excel, Word, and PowerPoint.
  • Take initiative in identifying issues and solving them without constant supervision.
  • Foster long-term customer relationships and encourage repeat business.
  • Required Skills & Competencies
  • Excellent written and verbal communication in English; Kannada and Hindi preferred.
  • Proficiency in MS Word, Excel, and PowerPoint
  • Working knowledge of Tally ERP and Udyog software is an advantage.
  • Strong coordination and multitasking ability.
  • Self-initiator and problem solver with a customer-first mindset.
  • Good interpersonal skills and ability to work with cross-functional teams.

Education & Experience:

  • BBA / B.Com / B.E – Mandatory
  • MBA in Marketing or Sales – Preferred
  • 0 to 1 year experience in customer service, coordination, or B2B sales support roles.

Compensation & Benefits:

  • Salary: Up to ₹25,000 (in hand)
  • Subsidized meals: 3 times a day
  • Medical Insurance: Coverage for employee, spouse, and up to 2 children
  • Provident Fund (PF)
  • ESI (as applicable)
  • Sunday Holiday
  • Day Shift Only

About Protekz:

Protekz is a reputed manufacturer of Plastic Injection Moulds and Moulded components. We specialize in every stage of the product lifecycle from design, development of molds right through to the final manufacturing of the product. Established in 1987, we boast over 35 years of experience in delivering high-quality and cost-effective solutions for your plastic molding needs.

Our state-of-the-art facility houses a diverse range of machines including CNC milling machines, EDM machines, plastic injection molding machines, and other machines. We operate with a strong commitment to quality, adhering to stringent ISO 9001:2015 standards. Our focus on continuous improvement, combined with our expertise in various materials and machining techniques, ensures consistent results and on-time delivery.

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