Customer Relation Executive

A Customer Relations Executive is responsible for ensuring a high level of customer satisfaction by building and maintaining strong relationships with clients. They address customer inquiries, resolve issues, provide relevant product information, and ensure that services meet or exceed customer expectations. The role involves a customer-first approach, focusing on problem-solving, effective communication, and creating a positive experience for all customers.

**Key Responsibilities**:

- **Customer Support**:

- Resolve issues and provide solutions to customer problems, ensuring they are satisfied with the outcome.
- Assist customers with product/service inquiries, orders, and troubleshooting.
- Ensure timely follow-up with customers to confirm their issues have been addressed and resolve any ongoing concerns.
- **Relationship Building**:

- Establish and maintain strong relationships with customers by understanding their needs and delivering tailored solutions.
- Act as the primary point of contact for customer inquiries and provide personalized service.
- Build customer loyalty through exceptional service and proactive communication.
- **Customer Feedback and Reporting**:

- Collect customer feedback and ensure concerns are addressed in a timely manner.
- Maintain records of customer interactions, feedback, and any actions taken.
- Prepare and present reports on customer satisfaction and service quality.
- Analyze customer feedback to identify trends and opportunities for improvement.
- **Problem Solving**:

- Address customer complaints with empathy and professionalism, working to resolve any issues in a timely manner.
- Collaborate with internal teams (sales, product, and service) to ensure customer issues are resolved efficiently.
- Suggest process improvements based on customer feedback to enhance the overall customer experience.
- **Administrative Duties**:

- Manage customer accounts and ensure accurate records are maintained.
- Assist in processing customer orders, returns, and exchanges when required.
- Prepare documentation related to customer concerns or service adjustments.
- **Collaboration**:

- Work closely with other departments (sales, marketing, operations) to ensure customer needs are met and exceeded.
- Help promote new products and services to customers.
- Work with management to continuously improve customer service policies and procedures.

**Skills and Qualifications**:

- **Communication**: Strong verbal and written communication skills in English and local language (if required).
- **Problem-Solving**: Ability to handle challenging customer issues effectively with patience and professionalism.
- **Customer-Oriented**: Focused on delivering exceptional customer service and improving customer satisfaction.
- **Tech-Savvy**: Familiar with customer relationship management (CRM) software and Microsoft Office Suite.
- **Interpersonal Skills**: Ability to build relationships with customers and work well with cross-functional teams.
- **Time Management**: Efficiently manage multiple tasks and prioritize customer inquiries and issues.
- **Experience**: Prior experience in customer service or a customer-facing role is preferred.

**Educational Requirements.**
- Bachelor's degree in business, communications, or a related field (preferred).
- Relevant certifications or training in customer service (preferred).

**Languages**
- Should have proficient in Kannada, English and Hindi

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

**Language**:

- English (preferred)

Work Location: In person