Director - Sales - Hospitality (1-2 Yrs) Navi Mumbai/mumbai (b2c/retail/channel Sales)
3 weeks ago
Core Work Activities 1 Work with CDOSM to develop an understanding of sales strategies and effective implementation of the strategies to achieve property s overall financial goals 2 Work with management team to create and implement the annual hotel sales plan addressing revenue customers and the market for the segment led by the CDOSM and Revenue Head 3 Assist with the development and implementation of promotions both internal and external 4 Provide positive and aggressive leadership to maximize revenue e g sets example with personal revenue goals 5 Recommend revenue goals for sales team 6 Assist revenue team with completing accurate projections 7 Build positive relationships with existing and new customers to generate sales opportunities across all segments for unit and cluster properties operated under the Brand 8 Attend events conferences sales blitzes and trade shows related to developing business for all hotels under the cluster 9 Effective utilization of banquets to maximize revenue MICE Group 10 Build and Execute hotel brand LSOPs as required 11 Prepare hotel budget along with hotel manager Revenue Manager and CDOSM 12 Execute and support the operational aspects of business booked e g generating proposal writing contract customer correspondence 13 Obtain analyse and share market information and trends with Revenue team and management about the overall market - competitors strengths and weaknesses economic trends supply and demand etc to Maximize Revenue 14 Participate in regular trainings organised by management and train the team as well as required 15 Display leadership for the team 16 Analysing Reporting on Sales and Financial Data17 Review sales and catering guest satisfaction results to identify areas of improvement 18 Meet with guests during pre- and post-convention meetings to obtain feedback on quality of product e g rooms meeting facilities and equipment food and beverage service levels execution against contract and overall satisfaction 19 Empower employees to provide excellent customer service 20 Observe service behaviours of employees and provides feedback to individuals 21 Monitor and evaluate event booking and market sales performance for the property 22 Preparation of different business reports including monthly reports annual goals and targets periodical action plans sales and marketing budget forecast topline comments and various sales presentations 23 Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement 24 Execute and follow the brand initiatives in all aspects of the sales process and property s brand standards 25 Manage and develop relationships with key internal and external stakeholders and sets a positive example with the team and guests 26 Answer phones and emails in a timely manner and in accordance with the hotel s standards 27 Maintains a high level of confidentiality with all employer vendor information 28 Maintain professional appearance and uniform standards 29 Works with Human Resources Engineering and Loss Prevention to ensure compliance with local state and central regulations and or union requirements 30 Follow other duties as assigned by management Reporting to Cluster Director of Sales Marketing CDOSM ref updazz com
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