Urgent: Customer Support Lead/Manager

Role & responsibilitiesLead and manage the customer support team to ensure timely resolution of customer queries.Develop and implement customer service policies, SOPs, and quality standards.Handle escalations and provide effective solutions to complex issues.Collaborate with operations, logistics, and marketing teams to improve customer satisfaction.Monitor...

Assistant Manager - Pursuit Specialist Bid & Pursuit Support Specialist :This role is varied and will give you exposure to the full range of bid and pursuit support. You will have two main areas of focus:- Firstly, you will support the business by working from templates and standard content to produce proposal documents and supporting materials in response...

Customer Support Team Lead Position OverviewThis position is responsible for leading and managing a team of customer support agents, ensuring smooth daily operations, task assignments, and optimal performance. The ideal candidate will have a strong background in customer support management, with hands-on experience in leading teams, driving performance, and...

Job Opportunity: Lead Technical Support SpecialistThe ideal candidate will be responsible for providing exceptional support to customers, ensuring timely and professional resolution of issues.Key Responsibilities:Self-motivated individual with a strong sense of ownership and passion for improving customer support processes and outcomes.Excellent written and...

Senior Manager / Head of Customer Support – Enterprise SaaS We're hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company. You'll drive strategy, lead global L1/L2 teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence. What We're...

Job DescriptionRole Responsibilities1. Conduct functional analysis, gather requirements, and document business processes2. Provide client training, product demonstrations, and technical support on Ambit ALM/ADI3. Log and manage customer issues via Salesforce, ensuring SLA-based resolutions4. Collaborate with PS and development teams for issue resolution and...

Company Name: XANADUUrgent Requirement for a Real Estate Giant Mandate FirmLocation: Pune BanerJob title: Sales ManagerSalary Budget: Upto 12 LPA (Includes 10% performance variable)Shift: Dayshift - 6 days working with rostered week off (Sunday will be working)Candidate should have minimum 1 year of sales experience but should not exceed 8 years of total...

We do have urgent opening for Team Leader Operations - US Voice Process (Customer Support) Role with one of the fortune 500 companies, Captive Unit (US MNC).Before applying, kindly go through the below mentioned details.Profile : Team Leader Operations- US Voice Process (Customer Support)Job Location : PuneShift : 24*7 Rotational ShiftsWorking Days : 5 Days...

Job DescriptionWhat you will be doingLeadership & Team Management- Define and execute the global customer support strategy aligned with business goals, customer success metrics, and operational efficiency.- Lead and manage the customer support team across multiple regions, ensuring alignment with company goals and customer needs- Build, lead, mentor, and...

Company DescriptionAt UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers. UKG is one of the world's leading HCM cloud companies, supporting 80,000 organizations globally. Our Life-work Technology approach helps...