Customer Support Excellence Lead

Role & responsibilitiesLead and manage the customer support team to ensure timely resolution of customer queries.Develop and implement customer service policies, SOPs, and quality standards.Handle escalations and provide effective solutions to complex issues.Collaborate with operations, logistics, and marketing teams to improve customer satisfaction.Monitor...

Job Opening: International Customer Support RoleOur client, a leading global professional service company, is seeking a dedicated individual to join their team as an International Customer Support Representative. This position is based in Pune and requires working from the office. Responsibilities:Handle customer inquiries via phone in different time...

Job SummaryWe are seeking an experienced Engineering Leader to drive new product development and provide technical leadership to our business development team.The ideal candidate will have a strong background in engineering excellence, with experience in leading cross-functional teams and collaborating with customers' engineering departments.This is an...

SUMMARY OF ROLE Building and maintaining relationships with Healthcare professionals (typically nurses/doctors etc), new and existing to ID Medical, predominantly through the collation of and processing of relevant documentation for locum work, both at the start of an assignment and on a continuous basis.To process and obtain documentation typically right...

Company DescriptionAt UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers. UKG is one of the world's leading HCM cloud companies, supporting 80,000 organizations globally. Our Life-work Technology approach helps...

Job Description- Operational Excellence Feedback Systems:Design and manage feedback systems, implement proactive issue resolution mechanisms, drive data-informed decision-making with dashboards and KPIs, and foster cultural alignment across U.S. and Pune teams.- Strategic Scalable Program Leadership:Anticipate operational challenges, build scalable growth...

Job DescriptionWhat you will be doingLeadership & Team Management- Define and execute the global customer support strategy aligned with business goals, customer success metrics, and operational efficiency.- Lead and manage the customer support team across multiple regions, ensuring alignment with company goals and customer needs- Build, lead, mentor, and...

Experience Required:Fresher with Excellent Communication Skills Key Responsibilities: Handle inbound and outbound customer calls effectively and professionallyResolve customer queries, issues, and complaints with accuracy and efficiencyMaintain up-to-date knowledge of products and services to provide accurate information to customersDocument call details...

Boost Operational EffectivenessWe are seeking an experienced and skilled Operations Leader to oversee daily activities, ensure smooth workflow, and drive continuous improvement.Main Responsibilities:Lead a team of at least 40 FTEs, providing guidance and support to ensure high performance and productivity.Maintain accurate records and reports, analyzing data...

Job Title:Senior Manager / Head of Customer SupportJob Description:We are seeking a dynamic leader to build and scale a high-performing support team for our SaaS business.Drive strategy and lead global teams to ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence.Responsibilities:Lead strategic...