Customer Care Executive

3 weeks ago

Parwanoo HP IN Skin Elements Full time

Position Overview We are seeking a detail-oriented and proactive Customer Care Executive to join our team This role goes beyond basic customer service it includes ownership of end-to-end processes related to marketplace operations especially Amazon customer satisfaction and account health management The ideal candidate is someone who is tech-savvy solution-oriented and has prior experience in handling both direct customer interaction and backend platform operations Key Responsibilities 1 Customer Support Engagement Handle customer queries and complaints received via the website email and other digital channels Provide timely empathetic and effective resolutions to customer issues Maintain a high standard of communication and customer satisfaction 2 Amazon Dashboard Management Independently manage the Amazon seller dashboard Monitor orders returns payments performance metrics and ensure account compliance Raise and follow up on tickets with Amazon Seller Support to resolve operational and listing-related issues 3 Reviews Feedback Monitoring Monitor and analyse customer reviews and comments across marketplaces Amazon Website etc Respond to reviews where applicable and escalate critical feedback for internal action Maintain a tracker for recurring issues to support product and service improvements 4 Issue Resolution Ticket Management Proactively identify and raise tickets for platform-related or customer-reported issues Coordinate with internal teams and marketplace support to resolve issues on a priority basis Maintain detailed logs and ensure resolution within defined timelines 5 Marketplace Listing Oversight Review and maintain listings across marketplaces for accuracy and compliance Monitor issues related to inventory levels listing visibility pricing and other critical aspects Ensure that listings are optimized and meet platform requirements 6 Account Health Inventory Monitoring Monitor account health metrics on Amazon and other marketplaces Track inventory ageing stock-outs and replenishment needs Work proactively to avoid penalties ensure compliance and maintain a healthy seller profile Requirements Bachelor s degree in Business Communications or a related field Prior experience in customer care preferably in a D2C or e-commerce Familiarity with Amazon Seller Central and marketplace operations Strong written and verbal communication skills Ability to multitask prioritize and handle pressure with a customer-first mind-set Experience with team coordination or leadership is a plus Job Types Full-time Permanent Pay 17 000 00 - 25 000 00 per month Benefits Leave encashment Schedule Day shift Ability to commute relocate Parwanoo Himachal Pradesh Reliably commute or planning to relocate before starting work Required Application Question s What s your current CTC and Expected CTC Education Bachelor s Required Experience Customer support 2 years Required E-Commerce 2 years Required D2C marketing 1 year Required Language English Required Work Location In person Speak with the employer 91 9354190089 Expected Start Date 01 06 2025

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