Customer Care Executive

2 weeks ago

Parwanoo, India Skin elements Full time

**Position Overview**

**Key Responsibilities**:
1. **Customer Support & Engagement**
- Provide timely, empathetic, and effective resolutions to customer issues.
- Maintain a high standard of communication and customer satisfaction.

2. **Amazon Dashboard Management**
- Independently manage the Amazon seller dashboard.
- Monitor orders, returns, payments, performance metrics, and ensure account compliance.
- Raise and follow up on tickets with Amazon Seller Support to resolve operational and listing-related issues.

3**. Reviews & Feedback Monitoring**
- Monitor and analyse customer reviews and comments across marketplaces (Amazon, Website, etc.).
- Respond to reviews where applicable and escalate critical feedback for internal action.
- Maintain a tracker for recurring issues to support product and service improvements.

4. **Issue Resolution & Ticket Management**
- Proactively identify and raise tickets for platform-related or customer-reported issues.
- Coordinate with internal teams and marketplace support to resolve issues on a priority basis.
- Maintain detailed logs and ensure resolution within defined timelines.

5**. Marketplace & Listing Oversight**
- Review and maintain listings across marketplaces for accuracy and compliance.
- Monitor issues related to inventory levels, listing visibility, pricing, and other critical aspects.
- Ensure that listings are optimized and meet platform requirements.

6**. Account Health & Inventory Monitoring**
- Monitor account health metrics on Amazon and other marketplaces.
- Track inventory ageing, stock-outs, and replenishment needs.
- Work proactively to avoid penalties, ensure compliance, and maintain a healthy seller profile.

**Requirements**:

- Bachelor's degree in Business, Communications, or a related field.
- Prior experience in customer care, preferably in a D2C or e-commerce.
- Familiarity with Amazon Seller Central and marketplace operations.
- Strong written and verbal communication skills.
- Ability to multitask, prioritize, and handle pressure with a customer-first mind-set.
- Experience with team coordination or leadership is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Ability to commute/relocate:

- Parwanoo, Himachal Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What's your current CTC and Expected CTC

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 2 years (required)
- E-Commerce: 2 years (required)
- D2C marketing: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9354190089
Expected Start Date: 01/06/2025

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