
Divisional Customer Service Officer
3 weeks ago
We are looking for a skilled professional with 2 to 6 years of experience to join our team as a Divisional Customer Service Officer in Equitas Small Finance Bank, located in the BFSI industry.
Roles and Responsibility
- Manage customer service operations to ensure high levels of satisfaction and loyalty.
- Develop and implement strategies to enhance customer engagement and retention.
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
- Analyze customer feedback and provide insights to improve products and services.
- Train and guide junior staff members to ensure excellent customer service delivery.
- Monitor and report on key performance indicators to measure customer service effectiveness.
Job Requirements
- Minimum 2 years of experience in customer service or a related field.
- Strong knowledge of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Experience working in the BFSI industry is preferred.
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