Customer Service Operations Lead

2 weeks ago


Nagapattinam Mayiladuthurai, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

Are you a customer service expert looking for a new challenge?

Job Description:

We're seeking a skilled professional with 2-6 years of experience to lead our customer service operations in the BFSI industry.

  • Manage day-to-day customer interactions to ensure high levels of satisfaction and loyalty.
  • Develop strategies to enhance customer engagement and retention.
  • Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
  • Analyze customer feedback to identify areas for improvement.
Requirements:

To succeed in this role, you'll need:

  • Minimum 2 years of experience in customer service or a related field.
  • Strong knowledge of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
Benefits:

This role offers:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and growing industry.
  • A collaborative and supportive team environment.


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