Customer Service Officer

3 weeks ago


Pondicherry Mayiladuthurai, India Equitas Small Finance Bank Full time
Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in Mutual Funds.

Roles and Responsibility

- Provide exceptional customer service and support to clients regarding their mutual fund investments.
- Respond to customer inquiries and resolve issues professionally and promptly.
- Develop and maintain strong relationships with customers to ensure long-term satisfaction.
- Stay updated on market trends and regulatory changes affecting mutual funds.
- Collaborate with internal teams to resolve complex customer complaints.
- Identify opportunities to upsell and cross-sell products and services to existing customers.

Job Requirements

- Strong knowledge of mutual funds, including investment strategies and risks.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet performance targets.
- Proficiency in using technology and software applications related to financial services.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively as part of a team.

  • Pondicherry, Mayiladuthurai, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Service RepresentativeWe are seeking a skilled and experienced professional to provide exceptional customer service support in the financial services industry.Key Responsibilities:Client Engagement: Develop and maintain strong relationships with clients to ensure long-term satisfaction and loyalty.Customer Support: Respond to customer inquiries and...


  • Mayiladuthurai, Pondicherry, India beBeeCustomerService Full time

    **Customer Service Representative**We seek an experienced and skilled professional to deliver exceptional customer service and support to clients regarding their mutual fund investments. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in Mutual Funds.Provide outstanding customer service and support to...


  • Nagapattinam, Mayiladuthurai, India Equitas Small Finance Bank Full time

    Job DescriptionWe are looking for a skilled professional with 2 to 6 years of experience to join our team as a Divisional Customer Service Officer in Equitas Small Finance Bank, located in the BFSI industry.Roles and Responsibility- Manage customer service operations to ensure high levels of satisfaction and loyalty.- Develop and implement strategies to...


  • Mayiladuthurai, Tamil Nadu, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Support Representative OpportunityWe are seeking a skilled and dedicated Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for managing and resolving customer inquiries in a timely and professional manner.Key Responsibilities:Resolve customer complaints and concerns via phone, email or...


  • Nagapattinam, Mayiladuthurai, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Are you a customer service expert looking for a new challenge?Job Description:We're seeking a skilled professional with 2-6 years of experience to lead our customer service operations in the BFSI industry.Manage day-to-day customer interactions to ensure high levels of satisfaction and loyalty.Develop strategies to enhance customer engagement and...


  • Pudukkottai, Mayiladuthurai, India Equitas Small Finance Bank Full time

    Job DescriptionWe are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, with expertise in handling receivables and collections.Roles and Responsibility- Manage and oversee the daily operations of the branch's...


  • Mayiladuthurai, Cuddalore, Pondicherry, India beBeeInvestment Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking an experienced Relationship Manager to drive business growth through strong client relationships and effective sales strategies.Key Responsibilities:Build and maintain long-lasting relationships with clients, understanding their financial goals and providing tailored solutions.Foster new business opportunities and expand existing relationships...


  • Mayiladuthurai, Tamil Nadu, India beBeeMortgage Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewThe role of Business Growth Specialist is to manage relationships with existing clients, identify new business opportunities, and develop strategies to increase sales revenue.Key Responsibilities:Develop and implement plans to expand client base and increase revenue.Conduct site visits to assess client needs and provide personalized...


  • Mangalore, Pondicherry, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000

    International Customer Support RepresentativeJob Description:The primary responsibility of this role is to provide real-time support to international customers via live chat.Candidates will be expected to assist in resolving customer queries, ensuring customer satisfaction, and contributing to a global service team.Required Skills and Qualifications:12th...


  • Pondicherry, Jalandhar, Delhi, India beBeeCustomerEngagement Full time US$ 90,000 - US$ 1,20,000

    Job SummaryWe are seeking a highly skilled professional to join our team as an Executive/AM - Customer Engagement. This pivotal role is responsible for the timely and effective resolution of escalated complaints, particularly CEO escalations, from both Agent Advisors and customers.The ideal candidate will ensure strict adherence to processes, collaborate...