Top Customer Service Role

2 days ago


Mayiladuthurai Pondicherry, India beBeeCustomerService Full time
**Customer Service Representative**

We seek an experienced and skilled professional to deliver exceptional customer service and support to clients regarding their mutual fund investments. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in Mutual Funds.

  • Provide outstanding customer service and support to clients through various communication channels.
  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction.
  • Stay updated on market trends and regulatory changes affecting mutual funds.
  • Collaborate with internal teams to resolve complex customer complaints.
  • Identify opportunities to upsell and cross-sell products and services to existing customers.

**Required Skills and Qualifications**

  • Strong knowledge of mutual funds, including investment strategies and risks.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance targets.
  • Proficiency in using technology and software applications related to financial services.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.

**Benefits**

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunities for career growth and advancement.


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