Customer Engagement Specialist

5 days ago

Delhi Pondicherry Jalandhar, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description:

We are seeking a highly empathetic and solution-oriented professional to join our client's team through Acme Services. This pivotal role is responsible for the timely and effective resolution of escalated complaints, particularly CEO escalations, from both Agent Advisors and customers.

The ideal candidate will ensure strict adherence to processes, collaborate seamlessly with internal stakeholders, and drive customer satisfaction through diligent follow-ups and insightful data analysis.

This role requires a strong ability to resolve escalated complaints, including CEO escalations, as well as expertise in ensuring adherence to documented processes, procedures, and controls.

Excellent liaison skills with various internal support units are also essential, along with proficiency in customer/agent follow-up to ensure satisfaction.

Candidate should be able to publish MIS and Dashboards and possess skills in Data Analysis for Root Cause Analysis of Queries / Complaints.

Required Skills and Qualifications:
  • Proven experience in a customer service, customer relations, or customer engagement role, with a focus on complaint resolution.
  • Demonstrable ability to manage escalated issues and work with cross-functional teams.
  • Strong analytical skills for data interpretation and root cause analysis.

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