Customer Sales And Service Representative

You want more out of a career A place to share your ideas freely - even if they re daring or different Where the true you can learn grow and thrive At Verizon we power and empower how people live work and play by connecting them to what brings them joy We do what we love - driving innovation creativity and impact in the world Our V Team is a community of people who anticipate lead and believe that listening is where learning begins In crisis and in celebration we come together - lifting our communities and building trust in how we show up everywhere always Want in Join the VTeamLife Customer Sales and Service Representative What you ll be doing With your superior sales and customer service skills and excitement for technology you ll deliver an exceptional customer experience to go along with America s fastest and most reliable network Customers rely on us When they have questions or issues you ll be there When you join Verizon You ll be doing work that matters alongside other talented people transforming the way people businesses and things connect with each other Beyond powering America s fastest and most reliable network we re leading the way in cloud and security solutions Internet of Things and video entertainment Of course we will offer you great pay and benefits but we re about more than that Verizon is a place where you can craft your own path to greatness Whether you think in code words pictures or numbers find your future at Verizon Your responsibilities will include but are not limited to Answering incoming calls from customers and responding to requests about installation disconnection or changes to service Instilling confidence and loyalty in the customers through thoughtful listening utilizing your knowledge of Verizon s products and services to effectively service and retain customers Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service billing rates adjustments and policy issues Responding to requests from customers about Verizon products and services Verifying service order accuracy and completeness and making corrections changes as needed Negotiating the collection of overdue bills Working evenings weekends holidays and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging on the phone with customers What we re looking for You are a true consultative salesperson who is energized by meeting sales goals and building relationships with customers You take a deep interest in learning about your customers business challenges and industry trends You enjoy the fast pace and urgency needed to manage incidents and you have no problem juggling multiple priorities Your empathy and communication skills make it possible for you to diffuse sensitive situations You take real ownership of customer concerns and are driven to provide exceptional customer service While you drive to meet your daily sales goals you ll help our customers stay connected to what matters the most Even better if you have Related Associate Degree or 2 years relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision You must live within 75 mi les of the current reporting loc ation for life of contract We reserve the right to request your attendance at the office location for team huddles meetings etc If Verizon and this role sound like a fit for you we encourage you to apply even if you don t meet every even better qualification listed above Test s Required SACS HTML Results Where you ll be working In this remote role you ll work from home with occasional in-person trainings and meetings Scheduled Weekly Hours 37 5 Equal Employment Opportunity Verizon is an equal opportunity employer We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics Benefits and Compensation Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc From health and wellness benefits 401 k Savings Plan paid time off adoption assistance and tuition assistance we ve got you covered with our award-winning total rewards package The salary will vary depending on your location and confirmed job-related skills and experience For part-time roles your compensation will be adjusted to reflect your hours The weekly wage range for the New York location s listed on this job requisition based on a full-time schedule is 597 00 - 1 769 50 Save Saved Open sharing options Share Related Jobs Save Saved Garden City New York Commercial Save Saved Geneva New York Operations Save Saved Windsor New Jersey Technology Stay in touch Even if you re not a V Teamer yet we d love to keep you in the loop We can t help it-connection is kind of our thing So be sure to sign up to become part of our network