Customer Care Executive

2 weeks ago

Vapi, Gujarat, India Rentokil Initial Full time

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India A Rentokil Initial brand Rentokil PCI was formed in 2017 through a joint venture JV between Pest Control India the number one pest control company in India and Rentokil the world s leading pest control brand Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India For more details https www rentokil-pestcontrolindia com About the Role The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders Requirements Job Responsibilities Should be able to set the targets for the renewals based on the monthly portfolio To support the branches for retention and renewals increase the branch revenue via price increase up-selling Compliant Management- To identify resolve the customers complaints within the specific timelines Alert Account Management- To identify the alert customer bring the possibility of the revival of the accounts To provide recommendations suggestions to the branch for the improvement Conduct regular reviews terminate the non-revival accounts Should be able to analyse data and over the challenging areas to improve month-on-month performance Should be able to share the monthly dashboard with the analysis and recommendations Key Result Areas Managing Residential Commercial Renewals Deliver budgeted profit through Price Increase Lead Generation and self conversion Customer Retention Competencies Skills essential to the role Attentiveness Clear communication skills Ability to use positive language Time management skills Data Analysis Educational Qualification Other Requirement Graduation Role Type Key working relationships Individual Contributor Internal team External stakeholders Benefits What can you expect from RPCI Our values lie at the core of our mission and vision We believe that it s our people who make our company what it is We believe in Safety Integrity Innovation Learning Development Open Transparent Performance Orientation DEI statement At RPCI we believe in commitment to build an inclusive varied workplace welcoming to people of all backgrounds

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