Customer Care Executive

3 weeks ago

Barasat WB IN Need82 Full time

Job Title Customer Care Executive Company Need Eighty Two Forex and Travels Pvt Ltd Location Barasat Kolkata On-site Employment Type Full-Time About the Company Need Eighty Two Forex and Travels Pvt Ltd is a fast-growing organization engaged in Travel Tourism Forex and Medical Tourism We specialize in domestic international tour packages flight and train bookings visa assistance bus services and medical tourism solutions We are seeking a proactive and confident Customer Care Executive to handle inbound and outbound calls with our network of travel agents ensuring smooth coordination sales support and strong relationship management Role Overview The B2B Telecaller will act as a communication bridge between the company and partner agents The candidate will handle inquiries promote services assist in bookings and maintain healthy relationships with existing and potential agents across travel verticals flight train tour packages visa bus and medical tourism Key Responsibilities Handle inbound and outbound calls with travel agents for business inquiries bookings and service updates Promote and explain the company s tour packages flight train visa bus and medical tourism services to agents Build and maintain long-term relationships with travel partners and ensure regular communication Coordinate with internal departments ticketing visa operations for smooth service delivery Follow up with agents for bookings payments and queries Maintain daily call logs and CRM records of agent communication Share promotional offers new packages and company updates with agents Achieve sales and call targets through effective communication and relationship management Provide feedback and market insights from agents to help improve company services Required Skills Qualifications Graduate Higher Secondary any stream 0-1 years of experience in B2B telecalling sales coordination or agent relationship management preferably in the travel industry Excellent communication skills in English Hindi and Bengali Good knowledge of travel services - flights trains tours visas and buses Confident in handling B2B clients and maintaining professionalism Basic computer knowledge MS Office CRM tools email communication Strong interpersonal skills patience and a customer-focused approach Perks Benefits Competitive salary performance incentives Opportunity to grow within a fast-developing travel organization Exposure to multi-sector travel services and B2B network expansion Supportive and collaborative work culture How to Apply Send your updated CV to need82humanresource gmail com with the subject line Application for Customer Care Executive - Your Name Job Types Full-time Permanent Pay 6 000 00 - 8 000 00 per month Ability to commute relocate Barasat West Bengal Reliably commute or planning to relocate before starting work Preferred Language Hindi Preferred English Preferred Work Location In person

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