Guest Relations Manager(HOD)
1 week ago
Job Description: Guest Relations HOD
As the Guest Service Manager & Head of Department at PLaY Arena, you will play a crucial role in ensuring exceptional guest experiences and efficient operations. Your responsibilities will include: 1. Guest Services Leadership: Overseeing all aspects of guest services, including admissions, ticketing, inquiries, and customer relations. Leading a team of guest service staff to provide outstanding hospitality and assistance to visitors. Developing and implementing guest service standards and procedures to enhance guest satisfaction. 2. Feedback Monitoring: Monitoring feedback from both online platforms (e.g., review sites, social media) and offline sources (e.g., comment cards, surveys). Analyzing feedback data to identify trends, areas for improvement, and opportunities to enhance the guest experience. Implementing strategies to address guest concerns and continuously improve service quality. 3. Corporate & Birthday Bookings: Managing corporate event bookings, including meetings, team-building activities, and corporate retreats. Facilitating birthday party bookings, ensuring seamless planning and execution of celebrations for guests of all ages. Collaborating with the sales and marketing team to promote and market corporate and birthday booking packages.
4. Operations Coordination: Coordinating with various departments (e.g., Sales, Activities, Maintenance, Food & beverage, Events etc) to ensure smooth execution of events and bookings. Overseeing event logistics, including setup, staffing, equipment rentals, and Food arrangements. Conducting regular inspections of facilities and Activity equipment to maintain safety standards and optimal guest experiences. 5. Staff Training & Development: Providing training and guidance to guest service staff on service standards, communication skills, and conflict resolution. Conducting performance evaluations and implementing development plans to enhance team capabilities. Fostering a positive and inclusive work environment that motivates staff to deliver exceptional service. Qualifications: Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field. Proven experience in guest service management, preferably in the hospitality, tourism, or events industry. Strong communication, interpersonal, and leadership skills. Excellent organizational and problem-solving abilities. Ability to work effectively under pressure and adapt to changing priorities. Proficiency in Microsoft Office suite and experience with customer relationship management (CRM) software is a plus.
-
Guest Relations Manager(HOD)
2 weeks ago
Bengaluru, Karnataka, India Play Arena Full timeJob Description: Guest Relations HOD As the Guest Service Manager & Head of Department at PLaY Arena, you will play a crucial role in ensuring exceptional guest experiences and efficient operations. Your responsibilities will include: 1. Guest Services Leadership: Overseeing all aspects of guest services, including admissions, ticketing, inquiries, and...
-
Guests Relations Executive
4 days ago
Bengaluru, Karnataka, India JadeCaps Full timeJob DescriptionCompany DescriptionJadeCaps is a proptech platform operating residential apartments, villas, and farmhouses across India and South Asia. JadeCaps has developed an ecosystem to help millions of second homeowners monetize their assets through full-stack management, marketing and branding, tech-driven distribution, revenue optimization, interior...
-
Sales & Guest Relations -
6 days ago
Bengaluru, Karnataka, India Happy Retreats Full timeDo you have a deep understanding of customer needs and an instinctual ability to sell? Are you passionate about hospitality, with a full of stories to prove it? If the next step in your career includes being part of an outstanding, dynamic sales team focused on leveraging a leading experiential hospitality brand, then read on. Think you have what it takes?...
-
Sales & Guest Relations -
1 week ago
Bengaluru, Karnataka, India Happy Retreats Full timeDo you have a deep understanding of customer needs and an instinctual ability to sell? Are you passionate about hospitality, with a full of stories to prove it? If the next step in your career includes being part of an outstanding, dynamic sales team focused on leveraging a leading experiential hospitality brand, then read on. Think you have what it takes?...
-
Sales & Guest Relations -
7 days ago
Bengaluru, Karnataka, India Happy Retreats Full timeDo you have a deep understanding of customer needs and an instinctual ability to sell? Are you passionate about hospitality, with a full of stories to prove it? If the next step in your career includes being part of an outstanding, dynamic sales team focused on leveraging a leading experiential hospitality brand, then read on. Think you have what it takes?...
-
Guest Relations Specialist
4 days ago
Bengaluru, Karnataka, India C. Krishniah Chetty & Co Full timeCompany OverviewC. Krishniah Chetty & Co is a distinguished name in the Luxury Goods & Jewelry industry, celebrated for its exquisite craftsmanship and dedication to quality. Nestled in the heart of Bengaluru North, Karnataka, our brand continues to evolve, reflecting the elegance and sophistication of fine jewelry. With a committed team of 51-200 employees,...
-
Guest Relations Specialist
3 days ago
Bengaluru, Karnataka, India C. Krishniah Chetty & Co Full timeJob DescriptionCompany OverviewC. Krishniah Chetty & Co is a distinguished name in the Luxury Goods & Jewelry industry, celebrated for its exquisite craftsmanship and dedication to quality. Nestled in the heart of Bengaluru North, Karnataka, our brand continues to evolve, reflecting the elegance and sophistication of fine jewelry. With a committed team of...
-
Guest Relation Executive
2 weeks ago
Bengaluru, Karnataka, India Olive by Embassy Full time1. Welcome guests during check-in and give a fond farewell to guests while checkout. 2. Handling guest complaints and concerns in an efficient and timely manner.3. Overseeing VIP guests, arrivals and departures. 4. Allocate rooms to all arriving guests.5. Maintain up-to-date information on room rates, current...
-
Sales & Guest Relations Specialist
6 days ago
Bengaluru, Karnataka, India Happy Retreats Full timeWe are seeking a highly skilled Sales & Guest Relations specialist to join our dynamic experiential hospitality team. As a key member of our sales team, you will be responsible for leveraging our leading brand to deliver exceptional guest experiences.The ideal candidate will have a deep understanding of customer needs and an instinctual ability to sell. They...
-
Manager - Public Relations
1 week ago
Bengaluru, Karnataka, India Concept Public Relations Full time\We are looking for a PR Manager for our Bengaluru branch. Job Overview:- We are looking for a dynamic and strategic PR Manager to lead our public relations efforts.- The ideal candidate will have a strong media network, excellent communication skills, and a proven track record of managing PR campaigns, media relations, and brand reputation. Key...
-
Manager - Public Relations
4 days ago
Bengaluru, Karnataka, India Concept Public Relations Full time\We are looking for a PR Manager for our Bengaluru branch. Job Overview:- We are looking for a dynamic and strategic PR Manager to lead our public relations efforts.- The ideal candidate will have a strong media network, excellent communication skills, and a proven track record of managing PR campaigns, media relations, and brand reputation. Key...
-
Guest Service Manager
3 days ago
Bengaluru, Karnataka, India JadeCaps Full timeAbout JadeCapsJadeCaps operates a unique ecosystem that empowers second homeowners to maximize their asset value through tech-driven solutions and personalized services.Hospitality Excellence at Every StepOur commitment to excellence extends from initial guest interactions to post-stay feedback, ensuring every experience meets our high standards.Meet the...
-
Ibdp/myp English Hod
1 week ago
Bengaluru, Karnataka, India Teacher Pool Full timeOverview The IBDP MYP English HOD plays a crucial role in leading the English department in an International Baccalaureate IB school This position is responsible for overseeing the development and implementation of the IB Diploma Programme IBDP and Middle Years Programme MYP curriculum for English The HOD provides leadership to the English teaching...
-
Management Guest Services Position
5 hours ago
Bengaluru, Karnataka, India Marriott Full timeWhy Join Marriott?We believe our associates come first because if you're happy, our guests will be happy. As a member of the Marriott team, you'll have access to a range of benefits, including competitive pay, opportunities for growth and development, and a comprehensive benefits package.Key Activities- Assisting in managing guest services and front desk...
-
Guest Relationship Manager
2 weeks ago
Bengaluru, Karnataka, India White Force Full timeJob Description: Responsibilities Provide upscale guest service experiences for clients throughout their stayEnsure clients are properly greeted upon their arrivalMonitor daily bookings and ensure assigned rooms are prepared prior to check-inCoordinate luggage collection and storageOversee check-in and check-out procedures, including reservations and...
-
Guest Experience Manager
9 hours ago
Bengaluru, Karnataka, India HireGenie | Finance Recruitment Expert Full timeAbout Our Company:HireGenie | Finance Recruitment Expert is a leading finance recruitment consultancy, dedicated to connecting talented finance professionals with forward-thinking companies and startups. With a strong presence across India, UAE, Saudi Arabia, and South Africa, we offer a unique opportunity to grow your career in a dynamic and growth-oriented...
-
Guest Services Specialist
6 days ago
Bengaluru, Karnataka, India The Hosteller Full timeGuest Services Specialist:The Guest Services Specialist is responsible for delivering an exceptional guest experience at The Hosteller. This includes managing check-ins and check-outs, handling reservations, and providing comprehensive information about hotel facilities and services.Responsibilities:Welcome guests warmly and efficiently manage the check-in...
-
One School of Business-HOD
4 days ago
Bengaluru, Karnataka, India Nexthire Full timeJob Summary ONESB is seeking a highly qualified and experienced academic leader to join our institution as the Head of the MBA Department. The ideal candidate will be responsible for leading the department, ensuring academic excellence, faculty development, student engagement, and industry collaboration. The HOD...
-
Guest Experience Manager
7 days ago
Bengaluru, Karnataka, India Marriott Full timeAbout the JobWe are looking for a motivated and enthusiastic Guest Service Expert to join our team at Moxy Bengaluru Airport. As a key member of our Food and Beverage department, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction feels personalized and memorable.ResponsibilitiesProvide exceptional guest...
-
Guest Services Director
5 hours ago
Bengaluru, Karnataka, India Marriott Full timeJob SummaryWe are seeking a highly motivated Guest Services Director to lead our front office team and drive success. As a key member of our team, you will be responsible for developing and implementing strategies to enhance guest satisfaction, loyalty, and retention.Key Responsibilities:• Develop and implement guest-focused initiatives to improve...