Guest Relations Specialist

3 days ago

Bengaluru, Karnataka, India C. Krishniah Chetty & Co Full time

Company Overview

C. Krishniah Chetty & Co is a distinguished name in the Luxury Goods & Jewelry industry, celebrated for its exquisite craftsmanship and dedication to quality. Nestled in the heart of Bengaluru North, Karnataka, our brand continues to evolve, reflecting the elegance and sophistication of fine jewelry. With a committed team of 51-200 employees, we are renowned for delivering exceptional experiences that transcend generations of satisfied customers. More information can be found on our website here.

Job Overview

We are seeking a dedicated and experienced Guest Relations Specialist to join our team in Bangalore Urban. This full-time, mid-level position requires a minimum of 4 to 6 years of work experience. The ideal candidate will play a pivotal role in managing our guest experiences and ensuring exceptional customer satisfaction within a luxury setting.

Qualifications and Skills

  • Proficiency in using customer relationship management software to manage and analyze customer interactions and data throughout the customer lifecycle.
  • Experienced in utilizing hospitality management systems to effectively handle day-to-day operations, reservations, and customer communications.
  • Strong conflict resolution skills to manage and resolve issues amicably, ensuring a satisfactory outcome for both the customer and the company.
  • Must have multilingual communication abilities to cater to our diverse client base and ensure clear, effective communication in numerous languages.
  • Familiarity with social media management, understanding its role in engaging with customers and enhancing brand presence.
  • Experience with Salesforce for organizing, automating, and synchronizing sales, marketing, and customer service.
  • Excellent interpersonal skills to build and maintain strong relationships with clients and team members alike.
  • Strong problem-solving skills, capable of identifying issues quickly and implementing effective solutions in keeping with our brand values.

Roles and Responsibilities

  • Greet and assist guests while upholding the company's luxury standards and ensuring a positive first impression.
  • Coordinate with various departments to ensure guests receive seamless service from start to finish.
  • Manage guest feedback, addressing concerns proactively and maintaining high levels of satisfaction and engagement.
  • Oversee guest inquiries and reservations, utilizing CRM software and hospitality management systems for efficiency.
  • Provide tailored solutions to guests by understanding their unique needs and preferences.
  • Train and guide junior team members to ensure consistency in guest services.
  • Collaborate with the marketing team to create strategies for engaging potential visitors through social media and other channels.
  • Develop and maintain long-lasting relationships with guests by ensuring a personalized and memorable experience.

  • Sales & Guest Relations Specialist

    5 days ago

    Bengaluru, Karnataka, India Happy Retreats Full time

    We are seeking a highly skilled Sales & Guest Relations specialist to join our dynamic experiential hospitality team. As a key member of our sales team, you will be responsible for leveraging our leading brand to deliver exceptional guest experiences.The ideal candidate will have a deep understanding of customer needs and an instinctual ability to sell. They...

  • Guest Relations Specialist

    1 day ago

    Bengaluru, Karnataka, India C. Krishniah Chetty & Co Full time

    Job DescriptionCompany OverviewC. Krishniah Chetty & Co is a distinguished name in the Luxury Goods & Jewelry industry, celebrated for its exquisite craftsmanship and dedication to quality. Nestled in the heart of Bengaluru North, Karnataka, our brand continues to evolve, reflecting the elegance and sophistication of fine jewelry. With a committed team of...

  • Guest Services Specialist

    4 days ago

    Bengaluru, Karnataka, India The Hosteller Full time

    Guest Services Specialist:The Guest Services Specialist is responsible for delivering an exceptional guest experience at The Hosteller. This includes managing check-ins and check-outs, handling reservations, and providing comprehensive information about hotel facilities and services.Responsibilities:Welcome guests warmly and efficiently manage the check-in...

  • Guests Relations Executive

    2 days ago

    Bengaluru, Karnataka, India JadeCaps Full time

    Job DescriptionCompany DescriptionJadeCaps is a proptech platform operating residential apartments, villas, and farmhouses across India and South Asia. JadeCaps has developed an ecosystem to help millions of second homeowners monetize their assets through full-stack management, marketing and branding, tech-driven distribution, revenue optimization, interior...

  • Sales & Guest Relations -

    6 days ago

    Bengaluru, Karnataka, India Happy Retreats Full time

    Do you have a deep understanding of customer needs and an instinctual ability to sell? Are you passionate about hospitality, with a full of stories to prove it? If the next step in your career includes being part of an outstanding, dynamic sales team focused on leveraging a leading experiential hospitality brand, then read on. Think you have what it takes?...

  • Sales & Guest Relations -

    5 days ago

    Bengaluru, Karnataka, India Happy Retreats Full time

    Do you have a deep understanding of customer needs and an instinctual ability to sell? Are you passionate about hospitality, with a full of stories to prove it? If the next step in your career includes being part of an outstanding, dynamic sales team focused on leveraging a leading experiential hospitality brand, then read on.  Think you have what it takes?...

  • Sales & Guest Relations -

    7 days ago

    Bengaluru, Karnataka, India Happy Retreats Full time

    Do you have a deep understanding of customer needs and an instinctual ability to sell? Are you passionate about hospitality, with a full of stories to prove it? If the next step in your career includes being part of an outstanding, dynamic sales team focused on leveraging a leading experiential hospitality brand, then read on. Think you have what it takes?...

  • Guest Relations Manager(HOD)

    2 weeks ago

    Bengaluru, Karnataka, India Play Arena Full time

    Job Description: Guest Relations HOD As the Guest Service Manager & Head of Department at PLaY Arena, you will play a crucial role in ensuring exceptional guest experiences and efficient operations. Your responsibilities will include: 1. Guest Services Leadership: Overseeing all aspects of guest services, including admissions, ticketing, inquiries, and...

  • Guest Relations Manager(HOD)

    6 days ago

    Bengaluru, Karnataka, India Play Arena Full time

    Job DescriptionJob Description: Guest Relations HODAs the Guest Service Manager & Head of Department at PLaY Arena, you will play a crucial role in ensuring exceptional guest experiences and efficient operations. Your responsibilities will include: 1. Guest Services Leadership: Overseeing all aspects of guest services, including admissions, ticketing,...

  • Guest Relation Executive

    2 weeks ago

    Bengaluru, Karnataka, India Olive by Embassy Full time

    1. Welcome guests during check-in and give a fond farewell to guests while checkout. 2. Handling guest complaints and concerns in an efficient and timely manner.3. Overseeing VIP guests, arrivals and departures. 4. Allocate rooms to all arriving guests.5. Maintain up-to-date information on room rates, current...

  • Senior Specialist TCOM Guest Services

    2 days ago

    Bengaluru, Karnataka, India Target Full time

    Senior Specialist TCOM Guest Services About us: Target is an iconic brand, a Fortune 50 company and one of America's leading retailers... The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor...

  • Senior Specialist TCOM Guest Services

    2 days ago

    Bengaluru, Karnataka, India Target Full time

    Senior Specialist TCOM Guest ServicesAbout us: Target is an iconic brand, a Fortune 50 company and one of America's leading retailers...The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers...

  • Senior Guest Experience Specialist

    2 days ago

    Bengaluru, Karnataka, India Target Full time

    About Us:Target is a leading American retailer, with a reputation for exceptional service and support.The Target Enterprise Services (TES) organization plays a critical role in this effort, delivering communication solutions that elevate the guest experience.We are seeking a Senior Guest Experience Specialist to join our team in Guest Services. This role...

  • Guest Post Outreach Specialist 15h Left

    2 weeks ago

    Bengaluru, Karnataka, India Zoringa Full time

    Job DescriptionYour Responsibilities as a Guest Post Outreach Specialist:As a Guest Post Outreach Specialist, you will be responsible for developing and implementing strategies to identify and secure high-quality guest post placements that contribute to our clients&apos growth and success.- Outreach & Relationship Building: Identify and connect with relevant...

  • Guest Blog Outreach Coordinator

    3 weeks ago

    Bengaluru, Karnataka, India DemandNXT Full time

    About DemandNXTDemandNXT is a leading demand generation company based in Bengaluru, India. Our mission is to provide comprehensive solutions to meet the sales needs of B2B companies. We pride ourselves on our impressive client list and strive to continuously enhance customer value.Job SummaryWe are seeking an experienced Guest Posting Outreach Specialist to...

  • Customer Relations Specialist

    2 days ago

    Bengaluru, Karnataka, India JadeCaps Full time

    About UsJadeCaps is a pioneering proptech company dedicated to transforming the way homeowners monetize their properties.Fostering Exceptional ExperiencesWe leverage technology and human expertise to craft immersive hospitality experiences that exceed our guests' expectations.Join Our JourneyAs a Guest Relations Executive, you will play a vital role in...

  • Guest Relations Manager Lead

    6 days ago

    Bengaluru, Karnataka, India Play Arena Full time

    Job Overview:Praesent vestibulum molestie lacus. Aenean nonygula massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.About Us:Ausplay Arena is a leading provider of entertainment and recreational services. Our mission is to deliver exceptional experiences to our guests through innovative and engaging activities.

  • Guest Confidence Specialist

    7 days ago

    Bengaluru, Karnataka, India Target Full time

    Key ResponsibilitiesLead initiatives focused on enhancing guest-generated content experiences across our digital ecosystemStrategically collaborate with and influence cross-functional teams to leverage machine learning and drive business growthDevelop and maintain a comprehensive product strategy, related roadmap, and set key business objectives (OKRs)Be the...

  • Guest Services Coordinator

    6 days ago

    Bengaluru, Karnataka, India Marriott Full time

    About the RoleThe Guest Services Coordinator is responsible for providing exceptional guest experiences and ensuring seamless hotel operations. This role involves coordinating with various departments to resolve guest issues, implementing process improvements, and maintaining high standards of customer service. As a key member of our team, the Guest Services...

  • Guest Service Manager

    2 days ago

    Bengaluru, Karnataka, India JadeCaps Full time

    About JadeCapsJadeCaps operates a unique ecosystem that empowers second homeowners to maximize their asset value through tech-driven solutions and personalized services.Hospitality Excellence at Every StepOur commitment to excellence extends from initial guest interactions to post-stay feedback, ensuring every experience meets our high standards.Meet the...