Order Processing Executive

Company Overview InnoAge is at the forefront of revolutionizing business efficiency through our cutting-edge SAAS solutions Our mission is to democratize technology making it not only affordable but also robustly secure We specialize in crafting comprehensive solutions tailored to empower businesses to manage their core functions seamlessly Our expertise spans a wide array of services including IT software development advanced E-commerce services bespoke graphic designing and Odoo ERP Development We also provide specialized financial services catering to diverse markets in the US Europe and India At InnoAge we believe in harnessing the power of technology to simplify complex business processes enabling our clients to focus on what they do best growing their business Our team of seasoned professionals is dedicated to delivering innovative scalable and efficient solutions that drive business transformation Website - https innoage org Order Processor Position Summary We are seeking a detail-oriented Order Processor with advanced Excel skills to manage and process customer orders through Microsoft Dynamics 365 D365 The ideal candidate will ensure accurate order fulfillment while maintaining exceptional attention to customer-specific requirements and implementing continuous improvement processes Key Responsibilities Order Processing Management Process customer orders accurately and efficiently through Microsoft Dynamics 365 D365 Review and validate order details including pricing product specifications quantities and delivery requirements Ensure all orders comply with customer-specific rules preferences and contractual agreements Coordinate with warehouse logistics and customer service teams to ensure timely order fulfillment Monitor order status and proactively communicate updates to customers and internal stakeholders Data Analysis Excel Management Utilize advanced Excel functions to analyze order patterns track performance metrics and generate reports Create and maintain complex spreadsheets for order tracking customer requirements and process documentation Develop pivot tables VLOOKUP functions and automated formulas to streamline order processing workflows Generate daily weekly and monthly reports on order accuracy processing times and customer satisfaction metrics Customer Requirements Quality Assurance Maintain detailed knowledge of each customer s specific ordering rules preferences and special requirements Create and update customer profiles with unique processing instructions and handling procedures Identify and escalate any discrepancies or issues that may impact customer satisfaction Ensure 100 accuracy in order processing through systematic quality checks and validation procedures Process Improvement Issue Resolution Document and track any missing information errors or process gaps for continuous improvement Develop and implement corrective action plans to prevent future occurrences of identified issues Collaborate with cross-functional teams to streamline order processing workflows Maintain comprehensive logs of process improvements and their impact on efficiency and accuracy Communication Coordination Communicate effectively with customers via phone email and D365 messaging system Provide clear and professional updates on order status delays or special handling requirements Coordinate with sales teams to clarify customer requirements and resolve order-related questions Participate in regular team meetings and training sessions to stay updated on process changes Required Qualifications Technical Skills Advanced Microsoft Excel proficiency including Complex formulas VLOOKUP INDEX MATCH SUMIFS COUNTIFS Pivot tables and data analysis tools Macro creation and automation preferred Data validation and conditional formatting Microsoft Dynamics 365 experience D365 Finance Operations or Business Central preferred Proficiency in Microsoft Office Suite Word PowerPoint Outlook Strong data entry skills with high accuracy and speed Core Competencies Exceptional attention to detail with ability to maintain accuracy under pressure Strong analytical and problem-solving skills Excellent organizational and time management abilities Ability to work independently and prioritize multiple tasks effectively Customer service orientation with focus on exceeding expectations Communication Skills Excellent English communication skills both written and verbal Professional phone and email communication abilities Strong interpersonal skills for cross-departmental collaboration Ability to explain complex information clearly and concisely Experience Education High school diploma or equivalent required Associate s or Bachelor s degree preferred 2 years of experience in order processing customer service or related field Experience with ERP systems D365 experience highly preferred Previous experience in manufacturing distribution or B2B environment is a plus Preferred Qualifications Microsoft Excel certification or advanced training Microsoft Dynamics 365 certification Experience with SQL queries or database management Knowledge of supply chain and logistics processes Six Sigma or Lean process improvement training Performance Metrics Order processing accuracy rate target 99 5 Average order processing time Customer satisfaction scores Process improvement initiatives implemented Communication response time and quality Working Conditions Full-time position with standard business hours Primarily desk-based work in office environment May require occasional overtime during peak periods Opportunity for remote work arrangements based on performance Job Types Full-time Permanent Pay 500 000 00 - 750 000 00 per year Benefits Health insurance Provident Fund Work Location In person