Order Management

23 hours ago

Greater Noida, Uttar Pradesh, India Clarivate Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Job Description

We are looking for Senior Order Management & Billing Specialist to join our Billing team in Noida. This is an amazing opportunity to work in the Billing Team for Clarivate. Proactively perform a variety of Billing/E-Billing activities and supporting administrative and organizational activities to assist the team in providing a superior client experience. The team consists of approx employees and is reporting to the Manager/Sr. Manager.

About You experience, education, skills, and accomplishments
  • Must have 2 years of experience for Senior Order Management & Billing Specialist in the Billing domain
  • Thorough knowledge of the Order to Cash cycle
  • B. Com Graduate (preferred) with min 50 PERCENT marks throughout education
It would be great if you also had . . .
  • Basic Excel knowledge
  • Strong client orientation
  • Analytical Skills & attention to detail
  • Time Management & ability to work well under pressure and deliver to agreed timelines
  • An ability to work in a complex and dynamic international environment
  • Self-motivation and a strong team ethic
  • Initiative and flexibility
  • Excellent written & verbal communication skills
What will you be doing in this role?
  • Ensure all documentation is dealt with effectively, checked for correctness, and receipt acknowledged.
  • Internal handling of complex client requests (manual input tasks)
  • To carry out any other reasonable administration requests made by the team
  • Ensure that any report/data request regarding Billing/E-Billing and Reconciliation is provided in a timely manner
  • Expert in complexities relating to specific areas of Billing/E-Billing. Automate by implementing reconciliations process on every step to ensure no revenue leakages
  • Achieve client satisfaction by timely preparation/submissions of invoices, resolving client billing queries on an as-is basis
  • Maintain best practices in the team
  • The ability to comply with all procedures without adding increased risk whilst maintaining a high-quality service
  • Continued development of relationships with clients & internal contacts
  • Provide support on business initiatives to improve the quality of service to meet company objectives
  • Performance trend analysis and reporting
  • Preparation of Allocation for work
  • Responsible for the creation and maintenance of process manuals/SOPs
About the Team

Our team manages the Billing/E-Billing functions and create/deliver invoices to the Clarivate clients who use Clarivate software/services. Day-to-day operation involves interacting with internal stakeholders like Sales, software/services operations team, Finance team, TAX team, etc. for effective closure of the monthly revenue cycle.

Hours of Work
  • This is a permanent role
  • We are working as per the process/client requirement, with shift timings spread between 9 AM to 12 AM - flexible (45 hours a week)
  • Work mode: Onsite

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Locations: R150-Noida

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