Order Management Specialist

6 days ago

Noida, Uttar Pradesh, India Cogeco Ontario Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Essential Functions:

  • Enter emails or faxed sales orders from end user customers into SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Answer customer inquiries regarding order status, product availability, pricing, and lead times
  • Troubleshoot customer issues, responding in timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in Reliance (quality system) as needed
  • Log customer complaints (CCAR's) in Reliance
  • Create Zendesk tickets to request additional addresses or contacts be added to SAP

Knowledge, Skills, and Abilities:

  • High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
  • Customer first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office

Minimum Education and Work Experience Required:

  • BS/BA degree in business
  • 2+ years of experience with account management and customer service in high tech environment
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