Order Management Specialist

3 days ago

Noida, Uttar Pradesh, India Cognex Corporation Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Order Management Specialist- Noida

The Company:

Cognex is the global leader in the exciting and growing field of machine vision. Our employees, proudly called "Cognoids," take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun and rewarding environment.

The Team:

This position is based within our Global Shared Services Centre in Noida, India, and provides order fulfillment account management for our India market by partnering with Sales, Operations, Marketing, and Credit and Collections to provide the highest level of service, from order acceptance to order delivery, to both internal and external customers. This team works in a fast-paced and challenging, but rewarding, environment.

The Role:

The Order Management Specialist's role includes the daily booking of customer purchase orders in SAP, along with the management of the orders through the system and associated Customer, Sales and Partner queries that arise. This includes purchase order validation, checking product availability, strict compliance with company booking policies. They also collaborate with key departments on order backlog, order prioritization etc.

Essential Functions

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability and lead times
  • Troubleshoot customer issues, responding in timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.

Knowledge, Skills & Abilities

  • High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
  • Customer first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office
  • The ERP system, SAP and Salesforce system are preferred

Minimum Education and Work Experience Required

  • BS/BA degree in business
  • 4+ years of experience with account management and customer service in high tech environment
  • Basic accounting knowledge, understanding of international trade principles and possibilities.

  • Order Management Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Cognex Corporation Full time

    Order Management Specialist- NoidaThe Company:Cognex is the global leader in the exciting and growing field of machine vision. Our employees, proudly called "Cognoids," take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun...

  • Order Management Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Cognex Corporation Full time

    Order Management Specialist- Noida The Company: Cognex is the global leader in the exciting and growing field of machine vision. Our employees, proudly called "Cognoids," take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a...

  • Order Management Specialist

    4 days ago

    Noida, Uttar Pradesh, India Cognex Corporation Full time

    Order Management Specialist- Noida The Company: Cognex is the global leader in the exciting and growing field of machine vision. Our employees, proudly called "Cognoids," take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a...

  • Order Management Specialist

    3 days ago

    Noida, Uttar Pradesh, India Cognex Corporation Full time

    Order Management Specialist- NoidaThe Company:Cognex is the global leader in the exciting and growing field of machine vision. Our employees, proudly called "Cognoids," take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun...

  • Order Fulfillment Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeFulfillment Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a highly skilled Order Fulfillment Specialist to join our team in Noida, India. As an Order Fulfillment Specialist, you will play a vital role in ensuring seamless order fulfillment for our customers.Key Responsibilities:- Process customer orders with accuracy and efficiency- Collaborate with the global team to resolve any...

  • Global Order Fulfillment Specialist

    4 days ago

    Noida, Uttar Pradesh, India beBeeOrder Full time ₹ 9,00,000 - ₹ 12,00,000

    Job SummaryWe are seeking a highly skilled Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for ensuring seamless order fulfillment and customer satisfaction.The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced...

  • Order Management Coordinator

    4 days ago

    Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

    About the Job">We are seeking a highly skilled and experienced Order Management Specialist to join our team. In this role, you will be responsible for managing orders from end-user customers, processing them into SAP, verifying pricing and availability, and coordinating with purchasing to determine lead times.">Key Responsibilities">">Enter emails or faxed...

  • Telecom Order Management Specialist

    1 week ago

    Noida, Uttar Pradesh, India beBeeOrder Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewWe are seeking a skilled professional to manage and configure our telecom order management system. The ideal candidate will have hands-on experience with order provisioning, catalog management, and workflow automation.Main Responsibilities:• Manage and configure order management modules• Support implementation and optimization of order...

  • Order Management Specialist

    4 days ago

    Noida, Uttar Pradesh, India Cognex Full time

    Essential Functions Enter emails or faxed sales orders from end user customers into SAP Retrieve orders from partner portal and process into SAP Verify pricing against customer contract or approved discount matrix Verify availability of product Coordinate with Purchasing to determine lead times when supply is not available Exercise discretion to prioritize...

  • Order Management Specialist

    7 days ago

    Noida, Uttar Pradesh, India Cogeco Ontario Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job DescriptionEssential Functions:Enter emails or faxed sales orders from end user customers into SAPRetrieve orders from partner portal and process into SAPVerify pricing against customer contract or approved discount matrixVerify availability of productCoordinate with Purchasing to determine lead times when supply is not availableExercise discretion to...